Senior Cx Experience Designer - Flexible, High-Impact

Medtronic Plc; Buenos Aires; Hybrid; ARS 800,000 - 1,200,000; Full time

Job summary

Medtronic plc is seeking a Customer Experience Specialist in Buenos Aires to provide day-to-day support for OCASA Life Sciences. You will receive, log, and manage tickets, coordinate with Operations, Transportation, Quality, and other teams to resolve issues, and keep customers informed throughout the process.

The role emphasizes English proficiency, strong communication, and organization. No travel is required, and you will work closely with internal teams to ensure timely responses and case

Qualifications

• English proficiency is mandatory for customer inquiries and written communication.
• Experience in customer service or operations support in logistics or service organizations.
• Experience in managing tickets, tracking cases, or using CRM tools.
• Ability to manage multiple requests simultaneously and prioritize urgent situations.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and ability to learn new systems.
• Strong organizational skills and ownership of cases through closure.
• Customer focus, problem-solving, empathy, and ability to work under pressure.
• Studies in Logistics, International Trade, Business Administration, or related field preferred.
• Experience in pharmaceutical logistics, life sciences, or regulated environments is a plus.

Responsibilities

• Receive, log, and manage customer support tickets related to inquiries, service requests, and operational issues.
• Assess each case, gather information, and prioritize requests based on urgency and customer impact.
• Resolve requests within scope and coordinate with Operations, Transportation, Quality, and other internal teams.
• Keep customers informed of case progress, actions taken, and next steps.
• Elevate critical issues or situations that could disrupt service when needed.
• Follow up on tickets through resolution and document case closure.
• Maintain complete records of customer interactions, actions, and solutions.
• Meet established response and resolution times following internal procedures.
• Identify recurring issues and share improvement opportunities to prevent repeats.

Skills

English proficiency

Customer service

CRM tools

Multitasking

Communication skills

Microsoft Office

Organizational skills

Education

Logistics/International Trade/Business Admin studies

Tools

CRM systems

Microsoft Office

Job description

Customer Experience Specialist (3260220)

Hoy

Provide day-to-day customer support for OCASA Life Sciences, managing inquiries, service requests, and operational issues through the ticketing system and established support channels. This role focuses on addressing immediate customer needs and coordinating solutions with internal teams.

Job Purpose

• Receive, log, and manage customer support tickets related to inquiries, service requests, and operational issues.
• Assess each case, gather the necessary information, and prioritize requests based on urgency and customer impact.
• Resolve requests within the role's scope and coordinate with Operations, Transportation, Quality, and other internal teams when additional support is needed.
• Keep customers informed of case progress, actions taken, and next steps.
• Promptly elevate critical issues or situations that could disrupt service.
• Follow up on tickets through resolution and accurately document case closure.
• Maintain complete and current records of customer interactions, actions, and solutions.
• Meet established response and resolution times while following internal procedures.
• Identify recurring issues and share improvement opportunities to streamline support and prevent repeat incidents.

Qualifications

• English proficiency is mandatory and non-negotiable. Candidates must be able to communicate effectively in English, both verbally and in writing, to manage customer inquiries and resolve support tickets.
• Previous experience in customer service, customer support, or operational support, preferably within logistics, transportation, or service organizations.
• Experience in managing tickets, tracking cases, or using CRM tools.
• Ability to manage multiple requests simultaneously and prioritize urgent situations.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and the ability to learn new systems.
• Strong organizational skills, attention to detail, and ownership of assigned cases through closure.
• Customer focus, problem-solving skills, empathy, and the ability to work effectively under pressure.
• Studies in Logistics, International Trade, Business Administration, or a related field are preferred.
• Experience in pharmaceutical logistics, life sciences, or regulated environments is a plus.

Work Setting

• Daily interaction with customers through the ticketing system and established support channels.
• Close collaboration with internal teams to resolve service requests and operational issues.
• No business travel required.