Bilingual Operations Manager - Remote Projects & Support

Merck Gruppe - Msd Sharp & Dohme; Quilmes; Remote; ARS 139,086,000 - 231,811,000; Full time

Job summary

UPS in Argentina is seeking a first-line, hands-on people leader to support a local team within a global operation. The role focuses on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.

Shift: Monday–Friday, 1:00 pm – 10:00 pm. You will guide the Presentation Specialists daily, monitor workload and metrics, coach onboarding, and ensure adherence to HR, compliance, and health and safety guidelines.

Qualifications

• 10+ years of relevant operations/service delivery experience.
• Proven experience leading a team is required.
• Strong communication, organization, and problem-solving skills.
• Advanced English language proficiency.

Responsibilities

• Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed.
• Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and elevate risks/issues to management.
• Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness.
• Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines.
• Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients.
• Identify improvement opportunities and support implementation in partnership with management and global partners.

Skills

Advanced English

Team leadership

Operations experience

Communication

Organization

Problem solving

Job description

This is a first-line, hands‑on people leadership role supporting a local team of a global operation. The focus is on day‑to‑day execution, prioritization, coaching, and performance support to deliver timely, high‑quality client solutions.

Shift: Monday–Friday, 1:00 pm – 10:00 pm

Job Responsibilities

• Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
• Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and elevate risks/issues to management
• Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
• Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
• Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients
• Identify improvement opportunities and support implementation in partnership with management and global partners

Required Qualifications, Skills and Capabilities

• Advanced English
• 10+ years of relevant operations/service delivery experience
• Proven experience leading a team is required.
• Strong communication, organization, and problem‑solving skills

Preferred Qualifications

• Exposure to KPI tracking and basic workforce planning

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