Remote Associate CS Supervisor: Lead & Train Team

Ecolab; Municipio de Rincón de los Sauces; Remote; ARS 900,000 - 1,300,000; Full time

Job summary

Ecolab is seeking an Associate Customer Service Supervisor to support and direct the team in Buenos Aires, Argentina, with a remote work arrangement. This role emphasizes monitoring performance and guiding improvements in order-to-cash processes.

You will train staff, provide workload feedback, and ensure timely processing of orders, returns, and inquiries in a fast-paced environment. Strong English skills and leadership experience are essential for success.

Qualifications

• Advanced English proficiency (oral and written).
• 3-5 years customer service or business-related experience required.
• 1-3 years of people leadership experience.
• Strong analytical skills.
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook).
• Excellent problem solving, investigation and troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Internal Associates applying to this role must currently work within the North America Customer Service department.

Responsibilities

• Supports supervisor in helping manage day-today activities of Customer Service Group.
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team.
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams.
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups.
• Troubleshoots systems when issues arise.
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to.
• Provide training and support for new and existing employees.
• Demonstrates knowledge of complex scenarios related to the order-to-cash process.
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries

Skills

Advanced English proficiency

Customer service

People leadership

Analytical skills

Problem solving

Independent work

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

SAP

PowerPoint

Job description

Ecolab is seeking an Associate Customer Service Supervisor to support and direct the team in Buenos Aires, Argentina, with a remote work arrangement. This role emphasizes monitoring performance and guiding improvements in order-to-cash processes.

You will train staff, provide workload feedback, and ensure timely processing of orders, returns, and inquiries in a fast-paced environment. Strong English skills and leadership experience are essential for success.