Remote Customer Service Team Lead (Associate)

Ecolab; Buenos Aires; Remote; ARS 75,794,000 - 121,271,000; Full time

Job summary

Ecolab is seeking an Associate Customer Service Supervisor in Buenos Aires, Argentina for a remote role. You will support the Customer Service Group, train staff, and provide work direction to drive performance and meet daily deadlines.

The position requires advanced English, 3–5 years in customer service, and 1–3 years of people leadership in a fast-paced environment. You will monitor KPIs, manage workloads, and train new teammates remotely.

Qualifications

• Advanced English proficiency (oral and written).
• 3-5 years customer service or business-related experience.
• 1-3 years of people leadership experience.
• Strong analytical skills.
• Experience with Microsoft Office Suite (Excel, Word, Outlook).
• Excellent problem solving, investigation and troubleshooting skills.
• Ability to work independently in a fast-paced environment.
• Internal Associates applying to this role must currently work within the North America Customer Service department.

Responsibilities

• Supports supervisor in helping manage day-today activities of Customer Service Group.
• Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team.
• Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams.
• Creates and maintains scheduled and Key performance indicators for the Customer Service Groups.
• Troubleshoots systems when issues arise.
• Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to.
• Provide training and support for new and existing employees.
• Demonstrates knowledge of complex scenarios related to the order-to-cash process.
• Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries.

Skills

Advanced English

Customer service

People leadership

Analytical skills

Microsoft Office

Problem solving

Independent worker

North America CS knowledge

Tools

SAP

Outlook

Excel

Word

Job description

Ecolab is seeking an Associate Customer Service Supervisor in Buenos Aires, Argentina for a remote role. You will support the Customer Service Group, train staff, and provide work direction to drive performance and meet daily deadlines.

The position requires advanced English, 3–5 years in customer service, and 1–3 years of people leadership in a fast-paced environment. You will monitor KPIs, manage workloads, and train new teammates remotely.