Collections Specialist / Remote

Whizz; Comisión de Fomento de Perú; Remote; ARS 60,828,000 - 91,242,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Friendly and supportive team

Opportunity to work internationally

Job summary

Whizz is seeking a Collections Agent to join our remote team. You will monitor overdue accounts, maintain records, and pursue timely payments while delivering excellent customer service.

The role requires 1+ year collections experience, fluent English (C1) and preferably Spanish, with 40 hours per week and shifts within EST business hours. You will work with international teams and leverage Office and Workspace tools.

Qualifications

• 1+ years of collections experience.
• Fluent in English (C1); Spanish is a plus.
• Strong negotiation and communication skills.
• Proficient with MS Office and Google Workspace.
• Ability to work remotely with reliable internet.

Responsibilities

• Monitor overdue accounts and secure timely payments.
• Maintain accurate delinquency records and payment plans.
• Provide excellent customer service while pursuing collections.
• Collaborate with other departments to resolve issues.
• Prepare reports on debt collection progress.
• Ensure compliance with state and federal collection laws.

Skills

Negotiation

Attention to detail

Customer service

Record keeping

Communication

Tools

Microsoft Office

Google Workspace

Job description

Position

Collections Agent

Location

Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Spanish - advantage
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level