Remote Collections, Retention & Sales Specialist

Entrepreneur Cooperative; Argentina; A distancia; ARS 15.355.000 - 22.179.000; Jornada completa

Descripción de la vacante

Entrepreneur Cooperative is seeking a Customer Care Associate to handle collections, retention, and sales across phone and live chat. This fully remote role focuses on turning inquiries into sales while maintaining strong customer relationships.

You will manage past-due accounts, cancellations, and upsell opportunities, documenting all interactions in our CRM and ensuring accurate records. The schedule is ET, Monday to Friday, 9:00 AM–5:30 PM.

Formación

• Previous phone-based experience in collections, retention, sales, or customer service.
• Confidence handling difficult customer conversations professionally.
• Strong verbal communication and active listening skills.
• Ability to remain persistent and professional when customers decline an offer or initially say no.
• Strong multitasking skills, balancing phone, chat, and account documentation.
• Comfortable following scripts, retention structures, and approved offers while maintaining a natural conversational style.
• Availability to work Monday–Friday, 9:00 AM–5:30 PM Eastern Time.

Responsabilidades

• Make outbound calls to customers with past-due accounts.
• Professionally discuss outstanding balances and work to secure clear payment commitments.
• Navigate potentially difficult financial conversations with confidence and professionalism.
• Contact customers who have requested to cancel their membership.
• Understand the reasons behind cancellation requests and use approved retention offers and save strategies when appropriate.
• Communicate membership value naturally and persuasively while maintaining a positive customer experience.
• Monitor live chat and respond to customer questions in real time.
• Resolve customer issues and provide accurate information.
• Identify potential sales and upselling opportunities during customer conversations.
• Conduct proactive outbound calls to customers who have demonstrated interest but have not yet purchased.
• Transition naturally between customer service and sales conversations based on customer needs.
• Maintain accurate notes for every phone and chat interaction.
• Ensure customer records provide a clear history for future interactions.
• Work within CRM and/or ticketing systems to document customer activity.
• Manage phone conversations, live chat, and account documentation efficiently throughout the day.
• Type and update customer information accurately while communicating with customers.

Conocimientos

Phone-based experience

Collections

Retention

Sales conversations

Active listening

Multitasking

CRM familiarity

Outbound calls

Communication

Professional demeanor

Herramientas

CRM systems

Descripción del empleo

Entrepreneur Cooperative is seeking a Customer Care Associate to handle collections, retention, and sales across phone and live chat. This fully remote role focuses on turning inquiries into sales while maintaining strong customer relationships.

You will manage past-due accounts, cancellations, and upsell opportunities, documenting all interactions in our CRM and ensuring accurate records. The schedule is ET, Monday to Friday, 9:00 AM–5:30 PM.