Collections Specialist / Remote

Whizz; Argentina; Remote; ARS 63,870,000 - 100,366,000; Full time

Benefits offered by this job

Competitive salary

Global team environment

Professional growth opportunities

Job summary

Whizz is seeking a Collections Specialist to join our remote team and support our growth in the transportation e-mobility space. You will monitor overdue accounts, maintain accurate delinquent records, and coordinate with internal teams to resolve disputes while ensuring compliance with applicable laws.

The ideal candidate has 1+ years of collections experience, fluent English (C1), strong negotiation skills, and the ability to deliver excellent customer service.

Qualifications

• 1+ years of experience in Collections.
• Fluent in English (C1); Spanish is a plus.
• Proficiency with Microsoft Office and Google Workspace.
• Strong negotiation skills and attention to detail.
• Reliable high-speed internet and home office setup.
• Knowledge of state and federal collection laws (preferred).

Responsibilities

• Monitor and track overdue accounts to secure timely payments.
• Maintain accurate records of delinquent accounts and payment arrangements.
• Provide exceptional customer service while pursuing collections.
• Collaborate with other departments to resolve issues and disputes.
• Prepare regular reports on debt collection activities and progress.
• Ensure compliance with state and federal collection laws.

Skills

Collections experience

English (C1)

Negotiation

Attention to detail

Customer service

Tools

Microsoft Office

Google Workspace

Job description

Position

Collections Agent

Location

Remote

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.

Responsibilities

• Monitor and track overdue accounts, using established protocols to secure timely payments
• Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
• Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
• Collaborate with other departments to resolve customer issues and disputes efficiently
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities

Requirements

• 1+ years of experience in Collections
• Fluent in English (at least C1 level), knowledge of additional language Spanish - advantage
• Proficiency with Microsoft Office and Google Workspace
• Strong negotiation skills, attention to detail, and the ability to handle challenging customers
• High-speed internet connection, personal computer, and headset
• Knowledge of state and federal collection laws (preferred)

Working Hours

• 40 hours a week with 8-9 hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
• Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours

Benefits

• Competitive salary with performance bonuses
• Friendly and supportive team
• Opportunity to work and grow professionally at an international level