Cloud Support Engineer - Data Center & Network Operations

Microstrategy Argentina; Buenos Aires; Presencial; ARS 135.820.000 - 196.185.000; Jornada completa

Descripción de la vacante

Oracle is seeking a Datacenter Services Operations professional to oversee break/fix, hardware maintenance, and network configuration activities. The role emphasizes mentoring technicians, validating connectivity, and ensuring compliance with SOPs and MOPs in data center environments.

The position involves leading collaboration with project teams and colocation partners to test installations and manage SLAs, while coordinating tasks across technical and non-technical stakeholders.

Formación

• Mentor less experienced technicians on best practices.
• Provide SME input to identify resiliency and availability risks.
• Troubleshoot complex issues within SLAs.

Responsabilidades

• Identify opportunities to improve server components and hardware lifecycle.
• Guide technicians on network configurations and device connectivity.
• Monitor and assign work in ticketing systems; escalate trends as needed.
• Ensure adherence to SOPs/MOPs and site safety policies.
• Collaborate with vendors and project teams to validate installations.

Conocimientos

Mentoring

Technical liaison

Troubleshooting

Network configuration

Herramientas

Ticketing system

SOPs/MOPs

Descripción del empleo

Oracle is seeking a Datacenter Services Operations professional to oversee break/fix, hardware maintenance, and network configuration activities. The role emphasizes mentoring technicians, validating connectivity, and ensuring compliance with SOPs and MOPs in data center environments.

The position involves leading collaboration with project teams and colocation partners to test installations and manage SLAs, while coordinating tasks across technical and non-technical stakeholders.