Client Support & Testing Specialist (Workday SaaS)

Kainos; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Kainos is expanding its Smart Product Suite in Argentina and seeking Client Support Analysts to join the first local cohort. You will work with enterprise customers, run testing, analyse results, and communicate clear updates to customers as part of a subscription-based service.

You will combine customer communication, analytical thinking, testing, and product knowledge while developing expertise in Workday and cloud technology, contributing to service improvements and strong customer

Formación

• Experience working directly with customers or external stakeholders.
• Strong written and verbal communication skills.
• Confidence explaining findings and technical information to varied audiences.
• Curiosity and ability to learn new products and processes.
• Ability to manage priorities and meet deadlines.

Responsabilidades

• Run and analyse customer testing, report results and updates.
• Review results to identify findings, failures or unexpected outcomes.
• Investigate issues and gather information to understand causes.
• Maintain test packs and support updates or improvements.
• Build trusted customer relationships through proactive support.

Conocimientos

Customer communication

Analytical thinking

Problem solving

Attention to detail

Prioritization

Issue investigation

Independent work

Team collaboration

Educación

Business, Finance, Computer Science, Information Systems or related discipline

Herramientas

Workday

CRM

ERP

Descripción del empleo

Kainos is expanding its Smart Product Suite in Argentina and seeking Client Support Analysts to join the first local cohort. You will work with enterprise customers, run testing, analyse results, and communicate clear updates to customers as part of a subscription-based service.

You will combine customer communication, analytical thinking, testing, and product knowledge while developing expertise in Workday and cloud technology, contributing to service improvements and strong customer