Client Support Analyst

Kainos; Buenos Aires; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Kainos is expanding its Smart Product Suite in Argentina and seeking Client Support Analysts to join the first local cohort. You will work with enterprise customers, run testing, analyse results, and communicate clear updates to customers as part of a subscription-based service.

You will combine customer communication, analytical thinking, testing, and product knowledge while developing expertise in Workday and cloud technology, contributing to service improvements and strong customer

Formación

• Experience working directly with customers or external stakeholders.
• Strong written and verbal communication skills.
• Confidence explaining findings and technical information to varied audiences.
• Curiosity and ability to learn new products and processes.
• Ability to manage priorities and meet deadlines.

Responsabilidades

• Run and analyse customer testing, report results and updates.
• Review results to identify findings, failures or unexpected outcomes.
• Investigate issues and gather information to understand causes.
• Maintain test packs and support updates or improvements.
• Build trusted customer relationships through proactive support.

Conocimientos

Customer communication

Analytical thinking

Problem solving

Attention to detail

Prioritization

Issue investigation

Independent work

Team collaboration

Educación

Business, Finance, Computer Science, Information Systems or related discipline

Herramientas

Workday

CRM

ERP

Descripción del empleo

Client Support Analyst | Smart Product Suite

Join our new Smart Product Suite team in Argentina

Kainos is expanding its Smart Product Suite capability in Argentina, and we are looking for Client Support Analysts to join the first local cohort.

This is a customer-facing role supporting enterprise customers who are already live on Kainos Smart™ and receive an ongoing subscription-based service. You will run established Smart testing activities, analyse the results, investigate findings or errors, and communicate clear updates and recommendations to customers.

You will combine customer communication, analytical thinking, testing, and product knowledge while developing expertise in enterprise cloud technology and Workday.

What you’ll do

Run and analyse customer testing

• Execute, monitor, and report on established customer test packs
• Review testing results and identify findings, failures, or unexpected outcomes
• Investigate issues and gather the information needed to understand their cause
• Maintain existing test packs and support agreed updates or improvements
• Ensure testing is completed accurately and to a consistently high standard

Communicate results to customers

• Participate in regular calls with global customers
• Present testing results, findings, errors, and service updates clearly
• Explain technical or testing information to different customer audiences
• Ask questions to understand the customer’s business context and priorities
• Manage follow-up actions and keep customers informed of progress
• Escalate complex issues when additional expertise is required
• Support customers through the ongoing Smart Gold Service
• Help customers maximise the value of their Smart™ subscription
• Build trusted customer relationships through responsive and proactive support
• Support onboarding into the ongoing service after implementation
• Share relevant product knowledge, guidance, and best practices

Understand customer environments

• Review relevant Workday configurations and business processes to help interpret testing outcomes
• Build knowledge across areas such as HCM, Recruiting, Financials, Payroll, and Security
• Identify opportunities to improve testing coverage, quality, and service outcomes

Contribute to product and service improvement

• Share recurring customer issues and feedback with Product and Development teams
• Support the validation of fixes, features, and product updates when required
• Work with colleagues to improve service delivery and the customer experience
• Contribute to a collaborative global team and an environment of continuous learning

What we’re looking for

• Experience working directly with customers, clients, or external stakeholders
• Strong written and verbal communication skills
• Confidence explaining findings, issues, or detailed information to customers
• Strong analytical thinking and problem-solving skills
• Excellent attention to detail and commitment to high-quality work
• Ability to organise priorities, manage follow-ups, and meet deadlines
• Ability to investigate issues and take ownership through to resolution
• Curiosity and the ability to learn new products, systems, and business processes
• Ability to work independently while collaborating with a globally distributed team
• Customer success, client services, product support, technical support, application support, or SaaS support
• Manual testing, quality assurance, business analysis, or software delivery
• Running tests, reviewing results, reporting findings, or investigating system issues
• Enterprise applications such as Workday, ERP, CRM, HCM, Financial Management, or Business Intelligence platforms
• SaaS or cloud-based products
• Customer training, onboarding, demonstrations, or product enablement
• A degree in Business, Finance, Computer Science, Information Systems, or a related discipline

You will have the opportunity to:

• Join the first Smart Product Suite cohort in Argentina
• Work directly with customers and colleagues across international markets
• Build practical experience in testing, product support, and customer communication
• Develop expertise in Workday ecosystems and enterprise cloud technology
• Learn from experienced consultants and product specialists
• Grow your career through structured learning, mentoring, and development opportunities