SaaS Support Engineer - Drive Client Success & Solutions

Description Ciklum; Argentina; Presencial; ARS 1.200.000 - 2.400.000; Jornada completa

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Porto المناسب

Descripción de la vacante

Ciklum in Argentina is seeking a Support Engineer to lead technical relationships for a named set of clients, ensuring success with our SaaS platform. You will work with Customer Success, Account Management, and Engineering to deliver solutions.

The role requires a bachelor’s degree or equivalent, 2+ years in a client-facing tech role, strong problem-solving and data analysis skills, and excellent English. The team offers growth, collaboration, and a global impact.

Formación

• Bachelor’s degree or practical equivalent with 2+ years in client-facing tech.
• Proven problem-solving and ability to explain technical concepts.
• Experience analyzing data sets for issue resolution and optimization.
• Fluency in English.

Responsabilidades

• Manage technical relationships for named clients to ensure success with our SaaS platform.
• Coordinate internal resources to drive client projects and features.
• Lead voice of the client with Product Management for requirements.
• Perform QA and testing for client projects.
• Maintain documentation and drive client upgrades.

Conocimientos

Client-facing tech

English fluency

Data analysis

Problem solving

Educación

Bachelor’s degree or equivalent

Herramientas

PowerReviews platform

Descripción del empleo

Ciklum in Argentina is seeking a Support Engineer to lead technical relationships for a named set of clients, ensuring success with our SaaS platform. You will work with Customer Success, Account Management, and Engineering to deliver solutions.

The role requires a bachelor’s degree or equivalent, 2+ years in a client-facing tech role, strong problem-solving and data analysis skills, and excellent English. The team offers growth, collaboration, and a global impact.