Claims Processing & Customer Care Specialist

Assurant; Buenos Aires; On-site; ARS 600,000 - 1,200,000; Full time

Job summary

Assurant is seeking an organized professional to manage shipping insurance claims and assist with general customer inquiries. You will handle the full lifecycle from filing to completion while communicating with customers via email and phone.

Ideal candidates will have strong computer and internet skills, the ability to multitask, and experience in customer service. This role emphasizes accuracy, responsiveness, and reliable attendance.

Qualifications

• Computer and internet experience required.
• Customer service experience preferred.
• Ability to articulate via email and phone.
• Ability to multitask and stay organized.
• Proficient in Microsoft Office applications.
• QuickBooks experience a plus.
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.

Responsibilities

• Process and manage a large volume of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims and file claims with shipping companies (UPS, FedEx).
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning of documents.

Skills

Organized

Customer service

Communication (email/phone)

Multitasking

MS Office

Internet research

Education

High School diploma

Tools

QuickBooks

Job description

Assurant is seeking an organized professional to manage shipping insurance claims and assist with general customer inquiries. You will handle the full lifecycle from filing to completion while communicating with customers via email and phone.

Ideal candidates will have strong computer and internet skills, the ability to multitask, and experience in customer service. This role emphasizes accuracy, responsiveness, and reliable attendance.