Bilingual Customer Care Specialist - Mortgage & Insurance

Assurant; Buenos Aires; Remote; ARS 600,000 - 800,000; Full time

Benefits offered by this job

Performance-based bonus

23 days paid time off first year

Tuition reimbursement

Flexible work schedule with potential-

Health, dental, and wellness plans

Job summary

Assurant is seeking a Customer Care Specialist to be the primary contact for loan-level inquiries in hazard insurance, mortgage banking, and property loss. You will listen, empathize, and resolve issues to exceed customer expectations.

The role offers flexible scheduling with potential to work from home, plus a robust training program and a performance-based bonus. A comprehensive benefits package including tuition reimbursement is provided to support your growth and wellbeing.

Qualifications

• Minimum high-school diploma or GED, with at least 1 year of work experience (college degree with 0-1 year preferred).
• Strong attention to detail.
• Excellent verbal, written, and listening skills.
• Relentless drive to own and resolve the customer’s problem.
• Ability to adapt to changes and work in a fast-paced environment.
• Creative problem-solving and multitasking using technology (call handling, loan-level review, documentation).
• Comfortable working independently or as part of a team.

Responsibilities

• Handle inbound calls from customers, researching and resolving loan-level inquiries.
• Listen to customer concerns and demonstrate empathy while resolving issues.
• Take initiative to understand each customer’s challenges, proactively advise on risk-avoidance.
• Participate in special projects, assume new responsibilities, and adjust priorities as requested.
• Complete a robust paid training program covering business knowledge, systems, policies, and customer engagement.

Skills

Active listening

Communication

Empathy

Problem solving

Attention to detail

Teamwork

Independent work

Education

High school diploma/GED

College degree (0-1 year preferred)

Job description

Assurant is seeking a Customer Care Specialist to be the primary contact for loan-level inquiries in hazard insurance, mortgage banking, and property loss. You will listen, empathize, and resolve issues to exceed customer expectations.

The role offers flexible scheduling with potential to work from home, plus a robust training program and a performance-based bonus. A comprehensive benefits package including tuition reimbursement is provided to support your growth and wellbeing.