Associate Claims Examiner

Assurant; Buenos Aires; On-site; ARS 600,000 - 1,200,000; Full time

Job summary

Assurant is seeking an organized professional to manage shipping insurance claims and assist with general customer inquiries. You will handle the full lifecycle from filing to completion while communicating with customers via email and phone.

Ideal candidates will have strong computer and internet skills, the ability to multitask, and experience in customer service. This role emphasizes accuracy, responsiveness, and reliable attendance.

Qualifications

• Computer and internet experience required.
• Customer service experience preferred.
• Ability to articulate via email and phone.
• Ability to multitask and stay organized.
• Proficient in Microsoft Office applications.
• QuickBooks experience a plus.
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.

Responsibilities

• Process and manage a large volume of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims and file claims with shipping companies (UPS, FedEx).
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning of documents.

Skills

Organized

Customer service

Communication (email/phone)

Multitasking

MS Office

Internet research

Education

High School diploma

Tools

QuickBooks

Job description

What we do:

We offer shipping insurance coverage (inland marine) for packages shipped via UPS, FedEx, the USPS and most major shipping carriers. Our rates are at a discount to the carrier rates and the claims process is completely online and processed quickly. We are a small, casual inside sales agency without walk-in traffic.

What we need:

We need someone who is VERY ORGANIZED and has experience dealing with customers via the telephone & email. You must be able to manage emails, faxes, and inbound mail and keep it all organized and accounted for. This position requires someone who is a self starter and does not need to be micro managed. You will be dealing directly with customers regarding their shipping insurance claims and manage the entire process from filing to completion. In addition to claims processing this position will support general customer inquiries. This position relies on being organized and being in contact with customers.

Primary responsibilities include, but are not limited to:

• Process and manage large amount of incoming and current claims.
• Communicate with customers regarding open claims.
• Discuss claims & file claims with the shipping companies, such as UPS & FedEx.
• Answer claims inquiries via email, live chat, and telephone.
• Answer customer support questions.
• Scanning documents.

Requirements include:

• Computer and internet experience is a must.
• Customer service experience and ability to manage potentially irate customers.
• Ability to articulate using email and phone.
• Ability to multi task and stay organized.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• QuickBooks experience a plus.
• Proficient using the Internet for research.
• Email communication proficiency.
• Superb attendance record.
• High School diploma

Basic Qualifications Required - Experience, Skills, and Knowledge

• Min 12 months experience in Global Housing.
• Solid or exceptional performance in current position
• Frequently inspires others and is a champion of the Assurant Way, being consistent with our values and expectations of behavior.

For further information about Assurant, please visit our website: https://www.assurant.com/

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we're able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it's only by listening toand representing the unique voices of every individual that we can innovate for all.

Helping People Thrive in a Connected World

Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our cultureThe Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.