Remote Claims Support Associate

Assurant, Inc.; Buenos Aires; Remote; ARS 62,071,000 - 78,725,000; Full time

Job summary

Assurant, Inc. is seeking a Claims Support Associate to assist customers and internal teams via chat, email, fax, or calls. You will search knowledge bases, adjudicate frontline processes, and handle difficult interactions with professionalism.

Ideal candidates have at least 1 year in customer support or call centers, strong communication, and the ability to work productively from a remote environment.

Qualifications

• High School diploma or GED equivalent.
• Minimum of 1 year call center experience.
• Minimum of 1 year customer service experience is required.
• Experience handling inbound/outbound calls and processing claims is required.
• Experience navigating multiple applications and documenting outcomes is required.
• Must have proven ability to be productive in a remote environment.

Responsibilities

• Receives support requests from front line agents, dealers, servicers, and customers via chat, fax, or email.
• Research customer contract information, case history, servicer notes, and Compass process documentation.
• Follow up via outbound call is provided to customer or agent as indicated by the system or procedure.
• Follow-up is provided as often as necessary for issue resolution.
• Provide feedback to the Claims Supervisor on trends or issues with claims processes or providers.
• Process credit card payments when necessary.
• May assist in taking front line customer calls in a rare situation in which achieving service level is in jeopardy.

Skills

Customer service

Communication skills

Empathy

Problem solving

Remote work

Education

High school diploma or GED

Job description

Assurant, Inc. is seeking a Claims Support Associate to assist customers and internal teams via chat, email, fax, or calls. You will search knowledge bases, adjudicate frontline processes, and handle difficult interactions with professionalism.

Ideal candidates have at least 1 year in customer support or call centers, strong communication, and the ability to work productively from a remote environment.