Chat Support & Crowdfunding Specialist

Teleperformance; Comisión de Fomento de Perú; On-site; ARS 14,973,000 - 25,953,000; Full time

Benefits offered by this job

Performance bonus up to 15%

Meal card

Long-term contract from 7th month

Direct support and benefits

Job summary

Teleperformance is seeking a Crowdfunding Specialist - Chat to deliver outstanding customer support via email, chat, and tickets from Peru. You will engage empathetically with customers, reference current promotions, and resolve questions promptly while maintaining data confidentiality.

The role emphasizes proactive, respectful service and a positive customer journey. The ideal candidate communicates clearly in English, is a problem-solver, and contributes to a collaborative team focused on

Qualifications

• Empathetic, respectful and proactive attitude in customer service.
• Ability to resolve inquiries via email, chat and tickets.
• Knowledge of promotions and product updates to provide best advice.
• Intermediate to advanced English proficiency for global communication.
• Service-first mindset with strong attention to confidentiality.

Responsibilities

• Respond to all customer inquiries via email, chat and tickets with excellent service.
• Stay updated on promotions and product updates to offer the best guidance.
• Create smooth, positive experiences in every interaction.
• Handle customer data with care, precision and full confidentiality.

Job description

Teleperformance is seeking a Crowdfunding Specialist - Chat to deliver outstanding customer support via email, chat, and tickets from Peru. You will engage empathetically with customers, reference current promotions, and resolve questions promptly while maintaining data confidentiality.

The role emphasizes proactive, respectful service and a positive customer journey. The ideal candidate communicates clearly in English, is a problem-solver, and contributes to a collaborative team focused on