Customer Expert | Entertainment

Teleperformance; Comisión de Fomento de Perú; On-site; ARS 16,100,000 - 24,150,000; Full time

Benefits offered by this job

Flexible schedule (24, 30, 36, 40, or

Commission up to 50%

Performance bonus up to S/200

Two days off with guaranteed weekend

Free coffee

Contract after 7 months

Benefits package

Brand discounts

Job summary

Teleperformance busca un Customer Expert enfocado en entretenimiento para atender consultas de usuarios y brindar servicio de calidad. Serás responsible de responder preguntas sobre ubicaciones y precios, resolviendo incidencias en la primera llamada y manteniéndote al tanto de promociones y productos para asesorar con claridad.

Se valorará una actitud proactiva, servicio al cliente excepcional y habilidades de comunicación en inglés para interactuar en un entorno global.

Qualifications

• Interlocutor con habilidad para comunicarse en inglés (intermedio-avanzado).
• Enfoque orientado al servicio y capacidad de resolver dudas de clientes.
• Habilidad para escuchar activamente y capturar detalles clave de cada interacción.

Responsibilities

• Responder consultas de usuarios y brindar servicio, atendiendo preguntas sobre ubicaciones y precios.
• Resolver incidencias en la primera conversación, manteniendo la confidencialidad de la información.
• Mantenerse actualizado sobre promociones y productos para ofrecer el mejor asesoramiento.

Skills

English proficiency

Customer service

Problem solving

Active listening

Job description

Customer Expert | Entertainment

Empresa : Teleperformance Tipo de empleo : Tiempo completo Peru JobCopilot will tailor your resume and auto-fill the application

Descripción del trabajo - Customer Expert | Entertainment

Resumen

We're looking for a Customer Expert. You will be responsible for responding to user inquiries and providing service by attentively addressing their questions regarding locations and pricing. You will handle sensitive information to resolve issues on first contact, while staying informed about our client's products and services.

Responsabilidades

Who You Are:

• A service enthusiast who helps others with ease.
• A first-call fixer who solves any situation fast and delivers standout service.
• A knowledge ninja who keeps up with promotions and product updates to give the best advice.
• A language pro with intermediate to advanced English proficiency to communicate confidently and grow in a global environment.
• Someone who approaches every challenge with a positive mindset, delivering smart and efficient solutions.
• A proactive, responsible, and empathetic person, always one step ahead.
• A careful listener who captures every detail to ensure nothing slips through the cracks.

Requisitos

Let’s Talk About Benefits:

• Choose the schedule that fits your lifestyle with flexible options of 24, 30, 36, 40, or 48 hours weekly*. Your work, your rhythm.
• Earn commissions of up to 50%* and take your results to the next level.
• Receive a performance bonus of up to S/200* as a reward for your commitment.
• Enjoy 2 days off* and a guaranteed weekend day to truly relax and recharge by the beach.
• Fuel your day with free coffee from our in-house machine, because great ideas start with a good cup.
• Score a long-term contract from the 7th month because stability and peace of mind are part of the TOP Team vibe.
• Get consistent pay with full coverage and benefits. We’ve got your back.
• Enjoy exclusive brand discounts and all the perks of being part of our crew.

*Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!