Business Operations Specialist

Political Asylum Lawyers; Ciudad de Mendoza; A distancia; ARS 30.954.000 - 37.076.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from anywhere (Argentina)

Paid U.S. holidays

Three weeks paid vacation

Equipment stipend or provided gear

Comprehensive training program

Mentorship and collaboration

Career advancement

Descripción de la vacante

Political Asylum Lawyers, a Houston-based immigration law firm, is hiring for a Business Operations role open to Argentina-based candidates. You will design and document processes, administer platforms (Asana, HubSpot, ActiveCampaign, Google Workspace), and audit workflows to ensure high standards across the firm.

Fluent in Spanish and English, you will build reports, automate tasks, train staff, and coordinate across Legal, Finance, and Setup teams while adapting to changing priorities in a

Formación

• Fluent Spanish and English, written and spoken, at a professional level.
• Advanced Excel and Google Sheets, including pivot tables, lookups, conditional logic, and cleaning large or messy data sets.
• Demonstrated experience building recurring reports from raw data and validating numbers before sharing.
• Hands-on experience administering a CRM or marketing automation platform (ActiveCampaign/HubSpot) and building automations.
• Experience building automations in no-code platforms (Zapier/Make/Google Apps Script/Claude Cowork).
• Experience with Asana or similar project-management tools.
• Ability to write standard operating procedures and training materials.

Responsabilidades

• Process design, documentation, and maintaining SOPs.
• Systems administration of platforms (Asana, HubSpot, ActiveCampaign, Google Workspace, Zapier, Make).
• Audit operations against standards and validate reports.
• Produce operational reports on volume, processing time, workload, quality, and capacity.
• Train staff on systems, workflows, and procedures; onboard new hires.
• Coordinate with Legal, Finance, Setup, Correspondence, Reception and others on shared processes.
• Support cross-department rollouts and hiring by evaluating candidate assessments.

Conocimientos

Advanced Excel

Google Sheets

Pivot tables

Lookups

Conditional logic

Data cleaning

CRM automation

Automation/no-code

Training material creation

Screen recordings

Attention to detail

Prioritization under pressure

Cross-department collaboration

Organizational skills

Adaptability

Herramientas

ActiveCampaign

HubSpot

Zapier

Make

Google Apps Script

Claude Cowork

Asana

Descripción del empleo

Who We Are

Political Asylum Lawyers is a Houston-based immigration law firm focused on asylum cases. We help immigrants all over the United States secure their futures here through asylum, combining exceptional standards with deep respect for the human reality behind every case.

Our work changes lives. The standards we maintain, the discipline behind our work, and the way we show up every day can determine whether someone is able to stay safe and build a stable future in the United States. That is why we operate with integrity, urgency, and excellence, and why we expect every team member to take full ownership of their role.

Everything we do is guided by our core values : integrity, excellence, accountability, teamwork and passion.

Working here means:

• High-stakes responsibility: our work is of great consequence for our clients
• Deeply meaningful outcomes: our work changes lives for the better
• Emotionally demanding moments: resilience and maturity are essential
• High standards and constant growth: excellence and continuous improvement are expected
• Mission-driven teamwork: we're passionate about helping immigrants secure their future in the United States through asylum, and we know that meeting our high standards requires each of us to take ownership, communicate proactively, and support one another

If you want a career where your skills create tangible change in the world, this is it.

Learn more about what it’s like to work with us here: politicalasylumlawyers.com/careers

The Role

Business Operations is the team that makes the rest of the Firm work. We build the processes other departments follow, administer the platforms they work in, audit whether our standards are actually being met, and produce the data leadership uses to make decisions. When something is broken, undefined, or nobody's job yet, it becomes ours.

Your job is to take operational problems and turn them into working solutions. That means building and documenting processes, configuring and troubleshooting the systems the Firm runs on, auditing work against our standards, compiling and validating reports, and supporting the administrative operations that keep everything moving.

Your assignments will change as the Firm's priorities change, and there is no fixed weekly checklist. A real portion of your week will be work nobody planned for: a platform that stopped working, a process that broke in production, a new hire who needs access today. You are expected to absorb that without letting your scheduled projects slip, and to flag it early when the volume is genuinely unmanageable.

You will also be expected to become the person others come to for answers. That takes time, but it starts with taking full ownership of the systems and processes assigned to you rather than waiting to be told what to check.

Some responsibilities will be yours from the start. Others will be transferred to you as you demonstrate you can carry them. If you are looking for a role where your responsibilities will grow, this is that role.

You must be flexible. The nature of your tasks will change week to week, and policies and procedures change frequently, as we're a fast-growing company and we're constantly experimenting to improve how we deliver our services.

You must speak Spanish and English fluently and be comfortable using both languages professionally.

This role is open to candidates located in Argentina .

What You'll Do

Your day-to-day responsibilities will vary based on the Firm’s needs, but will include a combination of the following:

Process Design and Documentation

Review assigned workflows for errors, gaps, duplicated steps, and inefficiencies, then propose practical fixes Build new processes from scratch when none exists, including the decision rules and the exceptions Write and maintain standard operating procedures, checklists, instructions, and process guides Record screen captures and short training videos so someone who has never run the process can follow it start to finish Test every change before it goes live, and confirm it works once it is live

Systems Administration and Support

Administer and configure assigned firm platforms, which may include Asana, ActiveCampaign, HubSpot, Google Workspace, Zapier, Make, and the Firm's appointment scheduling, credential management, and time tracking tools Build, maintain, and troubleshoot automations, templates, task routing, and email sequences Serve as a point of contact for staff questions about systems, access, and workflow behavior; resolve what you can and elevate what you cannot Work directly with software vendors and support teams to resolve account and platform problems, and push open issues until they close Provision and adjust user access, and maintain system continuity when employees join, change roles, or leave

Quality Assurance and Auditing

Conduct assigned operational audits and score work against the applicable standard Determine whether the correct procedure was followed and whether the work was documented properly Identify recurring errors and patterns, and recommend retraining, process changes, form changes, or automation Report findings clearly to your team leader and to the teams affected

Reporting and Data

Compile, clean, normalize, and validate operational data from multiple systems Produce assigned operational reports covering areas such as volume, processing time, workload, quality, and capacity Review data for duplicates, inconsistent naming, and missing information before you deliver anything Verify accuracy yourself, because leadership will make decisions based on what you hand them

Training and Onboarding Support

Administer the systems and access portions of new-hire onboarding Prepare onboarding projects, credentials, and role-specific materials Train employees on systems, workflows, and procedures, and deliver refresher training when audits show it is needed Support handoffs when responsibilities move between employees

Cross-Departmental Coordination

Coordinate with Legal, Finance, Setup, Correspondence, Reception, and other teams on shared processes Communicate operational changes to everyone affected, including what changed, why it changed, who it affects, and what they must do Support operational rollouts, office-specific procedures, and special projects Contribute to hiring for operational roles by reviewing and scoring candidate assessments when asked

Requirements

Who You Are

• Committed to the Firm's mission of helping immigrants secure their future in the United States through asylum
• Fluent Spanish and English, written and spoken, at a professional level
• Advanced Excel and Google Sheets, including pivot tables, lookups, conditional logic, and cleaning large or messy data sets
• Demonstrated experience building recurring reports from raw data rather than filling in a template someone else built, and validating your own numbers before anyone else sees them
• Hands-on experience administering a CRM or marketing automation platform, including building automations, email sequences, tags, triggers, and templates. We use ActiveCampaign and HubSpot; direct experience with either is strongly preferred, and experience administering a comparable platform is acceptable
• Hands-on experience building automations in at least one automation or no-code platform, including testing them and troubleshooting them when they fail. We use Zapier, Make, Google Apps Script, and Claude Cowork; direct experience with any of these is strongly preferred
• Experience working in a task or project-management platform; we use Asana
• Demonstrated experience writing standard operating procedures or work instructions that someone else can follow without asking questions
• Experience building training material and training other employees, including written guides and screen recordings
• Exceptional attention to detail, particularly when reviewing data or auditing other people's work
• Able to manage competing priorities and urgent interruptions without losing track of longer projects
• Excellent judgment with confidential client, legal, financial, and employee information
• Comfortable working on problems that have no defined process and no obvious person to ask
• Able to work effectively across departments without relying on formal authority
• Organized and able to perform at a high level with minimal supervision
• Versatile, with no interest in defining your role narrowly; if it needs doing and you can learn to do it, you do it

Benefits

What We Offer

This position offers a monthly salary range of USD 2,000 gross , commensurate with experience and qualifications.

• 11 U.S. federal holidays off (paid) regardless of your location
• Week between Christmas and New Year's - office closed, fully paid
• Local holiday work that doesn't coincide with a U.S. holiday is compensated per your country's labor laws
• Three weeks of paid vacation annually
• Comprehensive training program - we invest in bringing you up to speed on our systems, content processes, and best practices
• Mentorship and collaboration - learn from experienced team members and contribute your expertise
• Career advancement paths - we promote from within and create opportunities
• Work from anywhere - this position is open to candidates based in Argentina .
• Equipment support - stipend or provided equipment to set up your home office, available after 4 months on the job