Bilingual Legal Assistant - Client Relations

Solvo Global Careers; Córdoba; On-site; ARS 61,494,000 - 92,241,000; Full time

Job summary

Solvo Global Careers is seeking a Legal Assistant in the Client Satisfaction Department. You will be a key contact for clients, ensuring they feel supported, informed, and valued throughout their case journey, working closely with attorneys and staff to resolve concerns and strengthen relationships.

You will manage client communications across phone, email, and other channels, document updates in internal systems, and help drive high-quality service.

Qualifications

• Advanced English proficiency (C1 or higher) with excellent verbal and written communication.
• Minimum 2 years of bilingual customer service experience or related fields.
• Ability to communicate professionally with diverse clients.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently while collaborating within a team.
• Availability to work onsite Monday–Friday 8:00 AM–5:00 PM EST.

Responsibilities

• Serve as primary client contact via phone, email, text, and other channels.
• Build and maintain positive client relationships through outstanding service.
• Provide proactive status updates and follow-ups to clients.
• Keep clients informed about case progress and next steps.
• Address inquiries promptly, professionally, and empathetically.
• Handle high volume client interactions with professionalism.
• Investigate and resolve client concerns and issues.
• Identify root causes and coordinate solutions with internal teams.
• Manage escalated situations with a client-first approach.
• Support retention by addressing dissatisfaction and restoring confidence.
• Document client communications and case updates in internal systems.
• Maintain detailed records of interactions and case data.

Skills

Advanced English (C1+)

Bilingual customer service

Client relationship management

Problem solving

Documentation accuracy

Independent but team-oriented

Tools

CRM platforms

Job description

Solvo Global Careers is seeking a Legal Assistant in the Client Satisfaction Department. You will be a key contact for clients, ensuring they feel supported, informed, and valued throughout their case journey, working closely with attorneys and staff to resolve concerns and strengthen relationships.

You will manage client communications across phone, email, and other channels, document updates in internal systems, and help drive high-quality service.