Senior Case Manager - Client-Focused Legal Operations Lead

Solvo Global Careers; Argentina; On-site; ARS 1,200,000 - 2,000,000; Full time

Job summary

Solvo Global Careers seeks a Senior Case Manager to oversee case flow, nurture client relationships, and support attorneys in delivering efficient, profitable service. You will drive operational improvements, monitor progress, and ensure timelines stay on track.

The role emphasizes proactive communication, cross-functional coordination, and a strong focus on client experience and quality service.

Qualifications

• Advanced English proficiency (C1).
• Experience as a Case Manager, Senior Case Manager, Legal Operations Specialist, Legal Project Manager, Client Success Manager, or similar role.
• Strong background in client communication and relationship management.
• Experience managing multiple active matters simultaneously.
• Ability to analyze workflows, productivity metrics, and operational performance.
• Strong organizational skills and attention to detail.
• Experience working with legal case management systems (Clio, Filevine, or similar platforms).
• Ability to influence teams, drive accountability, and improve processes.

Responsibilities

• Manage the lifecycle of assigned legal matters, ensuring cases move forward efficiently and without unnecessary delays.
• Serve as a primary point of contact for clients, providing consistent updates, setting expectations, and maintaining a high-quality client experience.
• Monitor case progress, identify bottlenecks, and proactively drive resolutions.
• Coordinate closely with attorneys, paralegals, legal assistants, and leadership teams.
• Conduct regular case reviews, track deadlines, monitor production metrics, and ensure accountability across legal teams.
• Oversee client financial compliance, retainer replenishments, work-in-progress (WIP), and billing-related communications.
• Identify cases at risk due to inactivity, client dissatisfaction, scope expansion, missed deadlines, or profitability concerns.
• Escalate operational, financial, or client-service issues with actionable recommendations.
• Develop and improve workflows, reporting processes, and operational efficiencies.
• Act as a trusted liaison between clients, attorneys, and firm leadership to ensure transparency and exceptional service.

Skills

Advanced English (C1)

Case Management

Client Communication

Workflow Analysis

Multitasking

Organizational Skills

Legal Tech: Clio

Legal Tech: Filevine

Education

Tools

Clio

Filevine

Job description

Solvo Global Careers seeks a Senior Case Manager to oversee case flow, nurture client relationships, and support attorneys in delivering efficient, profitable service. You will drive operational improvements, monitor progress, and ensure timelines stay on track.

The role emphasizes proactive communication, cross-functional coordination, and a strong focus on client experience and quality service.