Bilingual Customer Retention Specialist (EN/ES)

eTeacher Group Ltd.; Argentina; A distancia; ARS 400.000 - 650.000; Jornada completa

Descripción de la vacante

eTeacher Group Ltd. is seeking a remote Customer Retention Specialist in Argentina to handle customer concerns, resolve escalations, and prevent cancellations for online language programs.

You will communicate effectively in English and Spanish, balance inquiries, and coordinate with finance to ensure timely payments. The successful candidate will demonstrate strong listening, problem-solving, and conflict-resolution skills, maintaining a professional attitude while supporting customers across

Formación

• Fluent English and Spanish communication skills.
• Ability to resolve escalated customer service issues.
• Strong problem-solving and conflict-resolution abilities.

Responsabilidades

• Perform outbound calls and email interactions to uncover needs and prevent cancellations.
• Provide follow-up on customer complaints and concerns.
• Use offers and tools to retain customers and escalate when needed.
• Resolve billing questions and process payments.
• Exceed customer satisfaction and resolution targets.
• Enter customer information accurately into the database.
• Navigate multiple software applications and databases.
• Collaborate with the finance department.

Conocimientos

Bilingual EN/ES

Home office setup

Excellent communication

Problem-solving

Multi-tasking

Attention to detail

Independent worker

Call center experience

Negotiation skills

Descripción del empleo

eTeacher Group Ltd. is seeking a remote Customer Retention Specialist in Argentina to handle customer concerns, resolve escalations, and prevent cancellations for online language programs.

You will communicate effectively in English and Spanish, balance inquiries, and coordinate with finance to ensure timely payments. The successful candidate will demonstrate strong listening, problem-solving, and conflict-resolution skills, maintaining a professional attitude while supporting customers across