Remote Bilingual Client Onboarding Specialist

Fiesta Health LLC; Comisión de Fomento de Perú; A distancia; ARS 16.902.000 - 25.354.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO 10 days

Quarterly bonus

Descripción de la vacante

Fiesta Health LLC is seeking a Client Onboarding Specialist for a remote, full-time role. You will be the primary, phone-first contact for families from referral to enrollment, guiding them through onboarding and coordinating appointments.

Strong bilingual English/Spanish communication is required, with a focus on problem solving and a warm, empathetic approach. The role involves collaborating to build onboarding playbooks, ensuring smooth processes, and supporting growth of the onboarding team

Formación

• Fluent in English and Spanish (written and verbal).
• Experience in a phone-based onboarding or intake role, preferably in healthcare.
• Comfortable on the phone for most of the day.
• Ability to solve problems and remove obstacles creatively.
• Excellent verbal and written communication with an empathetic approach.
• Strong organizational skills for high-volume follow-ups.
• Familiarity with health insurance or authorization processes is a plus.

Responsabilidades

• Serve as the primary point of contact for families from referral to enrollment, guiding them by phone through onboarding.
• Conduct proactive outreach to collect information and documentation (contact details, insurance information, forms).
• Explain and assist with insurance verification, authorization, and documentation requirements.
• Schedule and confirm appointments, send reminders, and reschedule as needed.
• Identify and resolve barriers delaying start of services using creative problem solving.
• Keep accurate records of all interactions in company systems.
• Contribute to building repeatable onboarding processes and training the team.

Conocimientos

Bilingual EN/ES

Phone-based onboarding

Healthcare experience

Strong communication

Organizational skills

Descripción del empleo

Fiesta Health LLC is seeking a Client Onboarding Specialist for a remote, full-time role. You will be the primary, phone-first contact for families from referral to enrollment, guiding them through onboarding and coordinating appointments.

Strong bilingual English/Spanish communication is required, with a focus on problem solving and a warm, empathetic approach. The role involves collaborating to build onboarding playbooks, ensuring smooth processes, and supporting growth of the onboarding team