B2B Technical Support Specialist | Hybrid (Buenos Aires)

Usercentrics; Buenos Aires; Híbrido; ARS 30.394.000 - 40.525.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work 2-3 days in office

Personal development budget

Language courses

Team events

Descripción de la vacante

Usercentrics in Buenos Aires is hiring a Technical Support Specialist to assist a diverse customer base, from small site owners to large enterprises, in a hybrid setting. You will diagnose issues, guide customers to solutions, and create clear guides to help others in the team.

Strong English communication, curiosity, and the ability to navigate technical challenges are essential. If you enjoy helping businesses succeed online, join our privacy tech group in Argentina.

Formación

• Experience in a customer-facing role.
• Working knowledge of HTML, JavaScript, and CSS, and comfort debugging with Chrome DevTools.
• Fluency in English, both written and spoken.
• Strong organisational skills in a hybrid setup.
• Curiosity and resourcefulness, capable of finding answers independently.

Responsabilidades

• Work directly with customers to understand challenges and guide them to a resolution.
• Manage support tickets end-to-end: qualify, investigate, and provide a clear solution.
• Research, diagnose, and troubleshoot technical issues of varying complexity.
• Collaborate with colleagues on tricky problems and share knowledge.
• Write clear guides to help customers and teammates solve issues independently.
• Feed learnings from customers back to Product Management to shape the roadmap.
• Suggest improvements to tools and processes based on customer feedback.

Conocimientos

Customer-facing

HTML/JavaScript/CSS

Chrome DevTools

Time management

Curiosity

English (written & spoken)

Herramientas

Chrome DevTools

Descripción del empleo

Usercentrics in Buenos Aires is hiring a Technical Support Specialist to assist a diverse customer base, from small site owners to large enterprises, in a hybrid setting. You will diagnose issues, guide customers to solutions, and create clear guides to help others in the team.

Strong English communication, curiosity, and the ability to navigate technical challenges are essential. If you enjoy helping businesses succeed online, join our privacy tech group in Argentina.