Travel Customer Specialist — Multilingual Onsite Support

Cross Border Talents; Buenos Aires; Presencial; ARS 13.392.000 - 20.088.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Descripción de la vacante

Cross Border Talents in Buenos Aires is seeking a Customer Specialist to be the first point of contact for customers, delivering professional support across inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.

Formación

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities

Responsabilidades

• Provide friendly, professional, and efficient customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and relevant information.
• Handle questions, complaints, and concerns efficiently while maintaining a positive and customer-focused approach.
• Support customers in navigating processes, platforms, products, and services.
• Accurately record customer interactions, requests, and resolutions in internal systems.
• Work closely with internal teams to ensure issues are resolved quickly and effectively.
• Identify recurring customer concerns and provide feedback to help improve processes and service quality.
• Stay up to date with company products, services, policies, and procedures through ongoing training.

Conocimientos

Analytical skills

Creative thinking

Communication skills

Descripción del empleo

Cross Border Talents in Buenos Aires is seeking a Customer Specialist to be the first point of contact for customers, delivering professional support across inquiries, orders, accounts, products, services, and general requests.

Through phone, email, chat, and digital channels, you will understand customer needs, provide effective solutions, and ensure a smooth experience from the first interaction to resolution.