AI-Driven Technical Support Lead (Automation)

Improvado; Argentina; À distance; ARS 136 430 000 - 197 065 000; Plein temps

Avantages offerts par ce poste

Remote-first environment

20 days PTO per year

US holidays

Professional development reimbursement

Résumé du poste

Improvado is an AI-powered marketing data platform helping mid-market and enterprise teams automate complex data workflows and surface insights. We’re building an AI-first support function and you’ll design and ship agents, workflows, and tools that embed AI into everyday support work.

You will lead a small team of Analysts, own escalations, and ensure SLAs while expanding automation across ticket triage, reply drafting, knowledge-base upkeep, and quality checks.

Qualifications

• Hands-on scripting or automation experience (Python, n8n/Make-style workflow tools, APIs)
• Experience building AI-powered support tooling and agents
• Ability to lead and coordinate a small team of analysts

Responsabilités

• Build and maintain automations and AI agents to reduce manual support work
• Lead a small team of Analysts, set priorities and manage escalations
• Collaborate with Engineering, Product, and Customer Success on feedback and tooling
• Design playbooks and documentation for AI-driven support workflows

Connaissances

Leadership and team management

Strong SQL

English writing

Automation scripting (Python)

AI/LLM tooling

Formation

Bachelor's degree in CS or related

Outils

Claude Code

n8n

Make

Zapier

Description du poste

Improvado is an AI-powered marketing data platform helping mid-market and enterprise teams automate complex data workflows and surface insights. We’re building an AI-first support function and you’ll design and ship agents, workflows, and tools that embed AI into everyday support work.

You will lead a small team of Analysts, own escalations, and ensure SLAs while expanding automation across ticket triage, reply drafting, knowledge-base upkeep, and quality checks.