AI Support Optimizer: Scale Care with AI Insights

Sovos Latinoamérica; San Miguel de Tucumán; Presencial; ARS 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Meal Vouchers

Gym Membership Subsidy

Descripción de la vacante

Sovos Latinoamérica is seeking an AI & Support Optimization Analyst to enhance AI-powered customer support and drive scalable automation. You will monitor AI systems, analyze performance metrics, and fine-tune tools to improve efficiency while maintaining quality.

Join a global team focused on innovative AI applications in tax compliance, delivering superior support and actionable insights to stakeholders across the organization.

Formación

• Analytical and problem-solving skills with the ability to translate data into actionable insights.

Responsabilidades

• Monitor and optimize AI-powered customer support systems (chatbots, ticketing, routing).
• Analyze AI performance metrics to identify bottlenecks and opportunities for automation.
• Configure AI tools using data-driven insights and A/B testing to increase autonomous handling of inquiries.
• Create documentation and regular reports on AI performance and efficiency gains.

Conocimientos

Analytical thinking

Problem solving

Data interpretation

Communication

Collaboration with technical teams

Adaptability

Customer-focused

Descripción del empleo

Sovos Latinoamérica is seeking an AI & Support Optimization Analyst to enhance AI-powered customer support and drive scalable automation. You will monitor AI systems, analyze performance metrics, and fine-tune tools to improve efficiency while maintaining quality.

Join a global team focused on innovative AI applications in tax compliance, delivering superior support and actionable insights to stakeholders across the organization.