AI Agents Deployment Lead

Siena AI; Argentina; A distancia; ARS 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity or stock grants

Learning budget

AI-fluency by default

Descripción de la vacante

Siena is a distributed, AI-focused company seeking a Deployment Manager, AI Agents. You will manage complex multi-stakeholder deployments from kick-off to sustained automation performance. You’ll own outcomes, not tasks, and work with a global, async-first team to deliver high-impact CX solutions.

Remote role with opportunities to influence product direction and customer success across accounts. You’ll collaborate with engineers, product, and customer teams to ensure measurable value and

Formación

• 5+ years in customer experience operations, support ops, implementation, or CX agency work.
• Deep helpdesk fluency with Zendesk, Gorgias, or similar is a strong plus.
• Natural project manager who breaks complex problems into simple plans and keeps stakeholders aligned.
• SaaS or e-commerce background is a bonus; CX operations depth is the primary signal.
• Clear communication under pressure: written updates, verbal briefings, Slack threads.

Responsabilidades

• Own deployments from zero to live—kick-off, automation setup, stakeholder alignment, and hitting key metrics.
• Co-lead strategic accounts with senior team members and ramp into greater responsibility.
• Diagnose why accounts are stuck: helpdesk configuration, routing gaps, automation logic, escalation failures, and drive fixes.
• Keep every account moving with daily updates, proactive escalations, and clear progress blockers documentation.
• Manage customer expectations with confidence: hold timelines, push back on scope creep, preserve relationships.
• Shadow and support senior team members for the first 30 days, then take the lead on accounts.
• Provide feedback to product on cross-account patterns and problem areas.

Conocimientos

CX operations

Project management

SaaS/e-commerce background

Clear communication

Data-driven

AI fluency

Team collaboration

Herramientas

Zendesk

Gorgias

Slack

Descripción del empleo

Siena is a distributed, AI-focused company seeking a Deployment Manager, AI Agents. You will manage complex multi-stakeholder deployments from kick-off to sustained automation performance. You’ll own outcomes, not tasks, and work with a global, async-first team to deliver high-impact CX solutions.

Remote role with opportunities to influence product direction and customer success across accounts. You’ll collaborate with engineers, product, and customer teams to ensure measurable value and