Account Specialist — AI Sales & Customer Success

Salesforce, Inc.; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

Salesforce, Inc. is seeking an Account Specialist for our Small Business segment in Buenos Aires. You will engage with prospects and customers, qualify product fit, and act as a trusted advisor to map needs to Salesforce solutions.

You will demo product value, handle billing questions, and coordinate with teams to ensure customer success through onboarding and ongoing usage. A fast-paced, metrics-driven environment awaits.

Qualifications

• Willingness to dive in, learn quickly, and retain product knowledge.
• Proven ability to meet sales and customer-satisfaction goals.
• Strong troubleshooting, empathy, and persistence.
• Excellent communication with all levels of customers and teams.
• Able to multitask and balance priorities.
• Fluent English communication is required.
• Thrives in ambiguity and fast-paced environments.
• Strong time-management and adaptability.
• Support multiple customer service channels effectively.
• Demonstrates accountability and determination.

Responsibilities

• Qualify product fit with prospects via multiple channels.
• Understand business needs and act as trusted advisor.
• Increase customer satisfaction through exceptional experiences.
• Become Salesforce product expert and map features to needs.
• Present and demo business value tailored to client needs.
• Route technical issues to Support when needed.
• Handle billing and licensing questions.
• Collaborate with distribution teams for customer success.
• Record interactions in Salesforce CRM.
• Contribute to a high-performing team culture.

Skills

English fluency

Customer-facing experience

Problem solving

Communication skills

Multi-tasking

Education

Undergraduate degree or equivalent work experience

Tools

Salesforce CRM

Job description

Salesforce, Inc. is seeking an Account Specialist for our Small Business segment in Buenos Aires. You will engage with prospects and customers, qualify product fit, and act as a trusted advisor to map needs to Salesforce solutions.

You will demo product value, handle billing questions, and coordinate with teams to ensure customer success through onboarding and ongoing usage. A fast-paced, metrics-driven environment awaits.