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Senior Manager Retail Pharmacy
Job summary
A leading retail pharmacy company in the United Arab Emirates is seeking a motivated individual to lead the development and rollout of their front-shop strategy. Responsibilities include managing product selection, merchandising, and sales across various pharmacies. The ideal candidate will have significant experience in retail pharmacy and project leadership, along with a Bachelor's degree or MBA, and a UAE license. This role demands strong communication, leadership, and problem-solving skills, with a focus on driving business performance and compliance.
Qualifications
- 7–10 years in retail pharmacy/FMCG with at least 3 years in retail or project leadership.
- UAE license (DHA/MOH/HAAD) is required.
- P&L responsibility experience is strongly preferred.
- Demonstrated success in store-level or network transformation.
Responsibilities
- Own full project lifecycle: planning, roll-out, and refinement of retail front-shop model.
- Set and track store-level and network-wide targets (sales, margin, basket size).
- Drive SOPs and enforce planogram and visual merchandising compliance.
- Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie-ins).
- Research market trends and benchmark against peers.
- Standardize store layouts and ensure front-shop compliance.
- Oversee inventory health—monitor stock-outs, dead stock, and turnover.
- Train staff in upselling, product knowledge, and SOPs.
Skills
Education
Tools
Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (AbuDhabi, AlAin, Dubai, Sharjah, etc.).
- Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
- Set and track store-level and network-wide targets (sales, margin, basket size).
- Drive SOPs and enforce planogram and visual merchandising compliance.
- Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
- Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
- Negotiate with vendors for pricing, promos, shelf support and rebates.
- Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
- Use sales data and analytics to evaluate performance and pivot tactics.
- Research market trends and benchmark against peers.
- Standardize store layouts and ensure front-shop compliance (audits).
- Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
- Drive cross-functional collaboration with unit managers, pharmacists, and marketing.
- Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.
- Integrate with procurement, supply chain, finance, and marketing.
- Support offline front-shop alignment and home delivery strategies.
Work closely with the technology/innovation team to develop online sales channels.
- Bachelor’s in Pharmacy, Business, Marketing; MBA preferred.
- 7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.
- UAE license (DHA/MOH/HAAD)
- P&L responsibility experience strongly preferred.
- Demonstrated success in store-level or network transformation
- Entrepreneurial mindset, Problem solving skills.
- Strong commercial sense with data-driven decision-making.
- Proficiency in Excel, Power BI, retail ERP systems.
- Leadership, training, and vendor negotiation experience.
- Excellent communication, stakeholder management, compliance orientation.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.