Service Desk Analyst jobs in United States

As a Citrix Administrator/Consultant at Müller’s Solutions, you will be responsible for the design, implementation, and management of our Citrix environments. This role requires a deep understanding of Citrix infrastructure and various related technologies to deliver a reliable virtual desktop experience to our users. You will also provide expert guidance and support on all Citrix‑related projects and issues, ensuring optimal performance and user satisfaction.

• Strong experience in managing, configuring, and troubleshooting Citrix environments (XenApp/XenDesktop, Citrix Cloud, Citrix Virtual Apps & Desktops).
• Knowledge of Citrix ADC (NetScaler) and related load‑balancing solutions.
• Manage user profiles, applications, and security policies within the Citrix infrastructure.
• Troubleshoot and resolve Citrix‑related issues, providing timely support to end‑users.
• Monitor performance and usage statistics, optimizing the environment for efficient resource use.
• Implement and maintain security measures, including access controls and encryption protocols.
• Collaborate with IT teams to integrate Citrix solutions with existing infrastructures.
• Document system configurations, processes, and user guides for knowledge sharing.
• Stay current on Citrix technologies and industry trends, providing recommendations for improvements.
• Expertise in Windows Server, Active Directory, and virtualization technologies (VMware/Hyper‑V).
• Experience in managing Citrix licensing, performing health checks, and ensuring compliance.
• Skilled in planning and executing regular upgrades, patches, and environment optimizations.

• Opportunity to work with a talented and passionate team.
• Competitive salary and benefits package.
• Exciting projects and innovative work environment.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in Citrix administration or a related role.
• Strong knowledge of Citrix Virtual Apps & Desktops and Citrix networking products (NetScaler, ADC).
• Proficient in Windows Server and Active Directory management.
• Experience with virtualization technologies, particularly relevant to virtual desktop infrastructure (VDI).
• Solid understanding of networking principles and protocols.
• Relevant Citrix certifications (e.g., CCA‑V, CCP‑V) are highly desirable.

• Experience with PowerShell for automating administrative tasks.
• Knowledge of monitoring tools to ensure performance and availability of Citrix environments.
• Proven ability to work collaboratively in a team environment and communicate effectively with stakeholders.
• Experience in project management and implementation of Citrix solutions in enterprise environments.
• Strong problem‑solving skills and attention to detail.