Reservations Supervisor jobs in Italy

A Front Office Supervisor assists in managing daily Front Office operations and works with customers and Guests as part of a project to demonstrate capabilities required in the hotel management sector.

As a Front Office Supervisor, your responsibilities include:

• Supervising the efficient operations of reception, including check-in/out procedures
• Supporting team members in handling guest requests and inquiries to ensure positive outcomes
• Keeping the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates
• Demonstrating high levels of customer service at all times
• Advising the team of any special events or VIP Guests
• Understanding hotel room categories, rates, packages, and promotions
• Monitoring the appearance, standards, and performance of the Front Office Team, emphasizing training and teamwork
• Maximizing room occupancy and promoting hotel services using up-selling techniques
• Ensuring team members are knowledgeable about all hotel offerings and local area information
• Exercising positive leadership to motivate team members to exceed standards
• Following fire, health, safety regulations and proper procedures
• Adhering to policies when working with front-of-house equipment and property management systems
• Following company brand standards
• Assisting other departments as needed and maintaining good relationships with team members

UAE nationals (Emirati) only. Candidates should have:

• Previous experience in a customer-focused industry
• A desire to progress within the hospitality industry
• A positive attitude and good communication skills
• A commitment to delivering high-quality customer service
• Excellent grooming standards
• The ability to work independently and as part of a team
• Proficiency in IT

Preferred qualifications include:

• Previous supervisory experience
• Experience in the hotel industry

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels to mid-priced options. We are dedicated to providing exceptional guest experiences worldwide, driven by our vision to 'fill the earth with the light and warmth of hospitality.' Our team members are at the heart of our success and are committed to creating memorable experiences every day.