Quality Assurance jobs in United Arab Emirates

• Develop, implement, and maintain QA policies and procedures for telecom operations and services.
• Lead end-to-end quality audits of network performance, installations, customer service processes, and regulatory compliance.
• Design and monitor quality metrics (e.g., SLA adherence, network downtime, customer satisfaction, fault resolution).
• Coordinate with cross-functional teams (network engineering, customer service, field operations) to ensure quality standards are met.
• Conduct root cause analysis of quality issues and develop corrective/preventive actions (CAPA).
• Oversee performance testing, acceptance testing, and service assurance protocols for new rollouts and upgrades.
• Ensure adherence to telecom regulatory standards (e.g., TDRA, ISO standards).
• Lead internal training on quality frameworks and continuous improvement methods (e.g., Six Sigma, Kaizen).
• Manage a team of QA analysts and engineers, ensuring effective project execution and team development.
• Report on QA performance to senior management with actionable insights.

Desired Candidate Profile

• Bachelor’s degree in Telecommunications, Electronics & Communication, or related field (Master’s preferred).
• 7–10 years of experience in telecom quality assurance or network operations.
• Proven experience with telecom QA tools and methodologies (e.g., OSS/BSS, drive testing tools, service monitoring platforms).
• Solid understanding of telecom technologies
• Strong analytical and problem-solving skills.
• Certification in Six Sigma (Green Belt or higher) or equivalent quality systems preferred.

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Axiom Telecom LLC

Retail & Distribution

626 Nadd Hessa Dubai Silicon Oasis Abu Dhabi , Dubai, United Arab Emirates (UAE)