Operations Supervisor jobs in United States

United Arab Emirates

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

An exciting opportunity has arisen for a Team Leader - Operations to join Jumeirah Al Qasr. The main duties and responsibilities of this role include:

• Respond to emergencies within the area of supervision, providing or overseeing first aid while ensuring personal safety and proper handover to senior colleagues in line with Ellis & Associates safety standards.
• Support the Assistant Manager in supervising operational colleagues across all areas to ensure Standard Operating Procedures and Emergency Action Plans are clearly communicated, followed, and regularly practiced.
• Maintain personal skills and knowledge at a high level to support team performance and uphold safety and service standards.
• Ensure all administrative reports and documentation are accurately prepared, controlled, and submitted on time.
• Handle guest complaints promptly and professionally, escalating unresolved issues to the Assistant Manager to ensure quick and effective resolution.

The ideal candidate for this position will have the following experience and qualifications:

Certified Ellis and Associates Special Facilities Lifeguard, with preferred certification as an Ellis and Associates Instructor.

At least 1 Year experience in a leadership role at any aquatic facility related to lifeguard operations.

Energetic and outdoors-oriented leader with a professional, open-minded attitude and strong ability to work in a multicultural environment.

Proficient in English and skilled in computer applications.

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)