Team Leader.Injaz - RBG - CC_Balance Builder.Retail Banking Group

Mashreq Bank; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the United Arab Emirates is seeking a Team Leader for the CCPL department. The role involves managing a team of sales agents, developing sales strategies, achieving sales targets, and ensuring compliance with regulatory standards. The ideal candidate will have 3-5 years of supervisory experience and excellent management skills. This position offers an opportunity to lead a dynamic team and drive sales effectiveness in a challenging environment.

Qualifications

• 3-5 years experience in a supervisory position managing people.
• Practical marketing background is preferred.
• Ability to adapt and be versatile.

Responsibilities

• Manage the team of Sales Agents to achieve sales targets.
• Develop and implement sales strategies.
• Mentor and motivate the sales team.

Skills

People management skills

Sales and customer focus

Analytical skills

Presentation skills

Creativity under pressure

Team player

Business sensitivity

Education

University Graduate

Tools

Computer skills

Job description

MashreqBank

Job Title: Team Leader - CCPL

Department: CCPL

Direct Supervisor: Sales Manager

Job Purpose

To manage the team of Sales Agents and ensure that all sales activities are directed to meeting sales targets. To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved. To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

Key Result Areas

• Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.
• Lead Management: Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.
• Drive Productivity: Set clear performance goals for the team, track daily activity, and monitor conversion rates.
• Sales Effectiveness: Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.
• Team Coaching: Mentor and motivate the sales team, providing structured feedback and support to improve performance.
• Compliance & Quality: Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.
• Performance Analysis: Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.
• Recruitment & Training: Hire, train, and certify direct sales agents, building a high-performing team with low attrition.
• Collaboration: Work closely with Sales Strategy and Product teams to align field activities with business objectives.
• Continuous Improvement: Adapt sales strategies based on market trends, customer insights, and competitive positioning.

Operating Environment, Framework and Boundaries, Working Relationships

• Operate in a call center environment.
• Works within organizational policies, regulatory guidelines, and risk/compliance boundaries.
• Collaborate with Sales Development, Product, Compliance, Training, and MIS/Reporting teams for campaign design, performance reviews, and process improvement.

Problem Solving

• Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
• Real-time crisis management, ownership and problem resolution.
• Resolve working issues within the team as well as between tsales and other units.
• Resolve customer related issues.

Decision Making Authority & Responsibility

• Responsible for making decisions on sales strategy, processes and training requirements for team members.
• Conducting appraisal performance / MBO reviews for the team.
• Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
• Required to make decisions on work shifts, break scheduling and leave applications.
• Required to make decisions on any matters relating to improving leads generation and customer satisfaction.

Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people).
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with result driven attitude.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile.