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Front Desk Receptionist
Job summary
A hospitality company in Abu Dhabi is seeking a Front Desk Receptionist to manage reservations and guest inquiries. Candidates ideally have at least 1 year of experience in a similar position and should be proficient with hotel reservation software. This role prioritizes customer service excellence and requires fluent Russian or Ukrainian. Interested candidates can expect a dynamic working environment in a diverse team.
Qualifications
- Minimum of 1 year experience as a Hotel Front Office Agent or similar.
- FOR RUSSIAN AND UKRANIAN SPEAKERS ONLY.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Provide information about available rooms and services.
Skills
Tools
Front Desk Receptionist vacancy in Abu-Dhabi UAE. Attention! This vacancy is temporarily suspended.
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Office Agent, Receptionist or similar role min. 1 year
- Female and Male
- FOR RUSSIAN AND UKRANIAN SPEAKERS ONLY
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.