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Program Manager UAE National Retail Operations & CX
Job summary
A leading multinational corporation in Dubai is seeking a Program Manager. This role involves developing and implementing strategies to enhance customer experience and reduce costs. The ideal candidate will have at least 3 years of program management experience, proficiency in Excel and SQL, and a proven record of working across teams to drive improvements. Join a dynamic environment focused on leveraging technology for best customer outcomes.
Qualifications
- 3 years of program or project management experience.
- 3 years of working cross-functionally with tech and non-tech teams.
- 3 years of defining and implementing process improvement initiatives using data and metrics.
Responsibilities
- Develop business strategies for customer experience and cost reduction.
- Identify automation opportunities and manage programs for automation.
- Present metrics and reports to leadership teams.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.