Hotel Room Attendant jobs in United States
Attendant, Food and Beverage, Royal Beach
Kerzner International Management
Discover more opportunities than anywhere else. Find more jobs nowF&B Attendant (Chinese Speaking) - InterContinental Abu Dhabi
InterContinental Hotels Group
Connect with headhunters to apply for similar jobsF&B Attendant (German Speaking) - InterContinental Abu Dhabi
InterContinental Hotels Group
Recreation Attendant | Waldorf Astoria Dubai Palm Jumeirah
Hilton
Recreation & Gym Attendant-Recreation Experience Expert- Female Preferred
Marriott Hotels Resorts
Attendant, F&B - Bread Street Kitchen
Kerzner International Management
Attendant, Food and Beverage, Kaleidoscope
Kerzner International Management
Guest Service Attendant
Job summary
A leading hotel chain in Abu Dhabi is seeking a Customer Relations professional to enhance guest experiences and loyalty. Candidates should have at least 3 years of experience preferably in 4* or 5* hotels, be fluent in English, and conversant in Arabic. This full-time role offers an opportunity to build strong relationships with guests and ensure excellent service throughout their stay.
Qualifications
- At least 3 years experience in the same capacity preferably in 4* or 5* Hotels.
- Health in good condition.
Responsibilities
- Establish good working relationships with the guests.
- Ensure that the guest service is excellent to encourage return visits.
- Listen to and promptly respond to guest requests.
- Ensure service standards meet company expectations.
- Manage hotel reservations with professionalism.
Skills
Education
Establish good working relationships with the guests and your colleagues.
Ensure that the guest service is excellent so that he/she will return to the hotel.
Update Guest history.
Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
Follow up on the guest requests and ensure it is done or offer alternative solution.
Own the problem solve it and follow up involve your supervisor when it is necessary.
Ensure that the service offered and the provisions provided to the guests are up to company standard.
Ensure that the service provided to the guests will win their loyalty to return to the company.
Provide wake-up calls as requested by the guests.
Inform the guest of all the conditions related to their stay in the hotel.
Forward any messages received for the guest.
Forward all relevant information to the other departments in the hotel.
Strive to optimise the occupancy rate the average price per room and the turnover for the hotels.
Perform miscellaneous job-related duties as assigned.
Know the local environment of the hotel: city culture activities exhibitions shopping malls and general information.
Ensure that the handing of a reservation for the hotel is done with complete professionalism.
Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
Attend all the departmental briefing and training programs concerned.
Prepare lists of arrivals departures residents and VIPs.
Apply Policy and Procedure for cash handling as per Hotel regulation.
Apply Guest Credit Policy as per Hotel regulation.
University graduate / Hotel Management or related course.
At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.
Skills / Qualities
Opera know-how
Health in good condition
Fluent in English language and conversational Arabic
No
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.