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Job Description

Mandarin Oriental Downtown, Dubai is seeking an Assistant Guest Services Manager to join our Front Office team.

Are you passionate about delivering exceptional service? Do you thrive in a collaborative environment that values integrity and respect? Do you have a growth mindset? We invite you to become part of our exceptional team.

Mandarin Oriental is an award-winning owner and operator of luxury hotels, resorts, and residences worldwide, known for creating sought-after properties that blend Asian heritage with modern luxury.

Located in the heart of Dubai, Mandarin Oriental Downtown offers stunning views of the skyline, including the Burj Khalifa and Arabian Sea, with 224 residences and 259 rooms & suites.

More than just a hotel, it is a lifestyle destination offering relaxation, luxury, and memorable experiences.

About The Job

Based at Mandarin Oriental Downtown Dubai, the Assistant Guest Services Manager will supervise the bell, door, and valet teams to provide luxurious guest service. Responsibilities include overseeing driveway operations, parking, and ensuring high standards of cleanliness and service. The role reports to the Chief Concierge.

Key Responsibilities:

• Manage daily departmental functions, including scheduling, transportation logistics, and event coordination.
• Oversee bell, door, and valet services, ensuring safety, hygiene, and efficiency.
• Monitor and report on productivity and luggage handling efficiency.
• Promote teamwork, supervise daily operations, and facilitate communication across departments.
• Maintain high service standards, address guest concerns, and provide local information.
• Coordinate with Reservations and Front Office for group arrivals and guest needs.

Candidate Requirements:

• High School Diploma or equivalent; a degree in Hospitality, Hotel, or Business Management is preferred.
• At least 3 years of experience in a 5-star hotel, with 2 years in a luxury hotel Concierge role.
• Proficiency in MS Office and familiarity with systems like Alliants, ALICE, and Hotsos; experience with UAE hotel re-openings or renovations is a plus.
• Strong customer service skills and ability to meet diverse guest needs.
• Effective communication skills in English; Arabic or other languages are advantageous.
• Proven leadership skills, including mentoring and training, with the ability to perform under pressure.

Our Benefits:

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and discounted rates for you and your loved ones.
• Health and wellness benefits to support your wellbeing.
• Comfortable accommodation, transportation, and meals to enhance your work experience.
• Competitive salary and benefits aligned with UAE industry standards.

Join Us!

Role Level: Mid-Level

Work Type: Full-Time

Country: United Arab Emirates

City: Dubai

Company Website: [Insert URL]

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