Field Service Engineer jobs in United Arab Emirates

Job Summary

Responsible for repairs of Laptops, Desktops of brands like HP, Lenovo, ASUS, Dell, ACER, HONOR, HUAWEI etc.

Job Description

1. Responsible for repairing In Warranty and Out Warranty Laptops, Desktops and Mobiles.
2. Should achieve the daily productivity targets.
3. Should deliver the KPI as per brand requirements.
4. Should handle customers who walk into the service centers with technical queries.
5. Update brand systems daily.
6. Maintain NPS of service center with good quality work and customer interaction.

Requirements

Qualitative Requirements

Experience (Yrs. & Field) 3-4 years’ experience in repairing of any of the above brands at Authorized Service Center.

Educational Qualification Diploma/ ITI in Electronics.

Skills

1. Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
2. Customer focus: Keeps the customer all the time while making decisions.
3. Desire to learn: Seeks to acquire new knowledge to improve and develop.
4. Detail orientation: Completes tasks accurately with eye towards quality, process and procedures.
5. Reliability: Completes tasks and achieves results with minimum oversight.