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Our consultancy is seeking an experienced Technical Architect to lead the design and implementation of robust, scalable technology solutions focused on customer experience (CX) for a bank based in Sharjah. You will architect both front-end and back-end systems to support and optimize 70 distinct user journeys, setting a benchmark for what good looks like in digital banking. You will play a pivotal role in the bank’s digital transformation, ensuring seamless, secure, and innovative user experiences across all digital touchpoints.

Key Responsibilities :

• Define and own the target architecture and solution blueprints for all customer-facing and internal banking systems, ensuring alignment with business goals and regulatory standards.
• Lead the end-to-end design and implementation of technology solutions supporting 70 user journeys, focusing on both front-end (CX / UI) and back-end (core banking, integrations) components.
• Evaluate and recommend technologies, frameworks, and tools to deliver best-in-class digital experiences.
• Collaborate with CX / UI / UX teams to translate customer journey maps into scalable, secure, and high-performance technical solutions.
• Ensure that user journeys are frictionless, intuitive, and meet the highest standards of digital banking.
• Set and communicate clear standards for “what good looks like” in digital banking experiences, using industry benchmarks and best practices.
• Work closely with business stakeholders, product owners, and subject-matter experts to gather requirements and ensure alignment between business objectives and technical solutions.
• Provide technical leadership across cross-functional teams, facilitating design reviews and architecture governance.
• Oversee the development lifecycle, ensuring adherence to architectural guidelines, security, and quality standards.
• Drive proof-of-concepts and validate new technologies or approaches as needed.
• Stay abreast of emerging technologies and digital banking trends, proactively recommending improvements to existing systems and processes.

Required Skills & Experience :

• 8–10 years of experience in technical architecture roles, with a strong track record in banking or financial services.
• Demonstrable expertise in designing and implementing both front-end (web / mobile, UI / UX) and back-end (core banking, APIs, integration) systems.
• Deep understanding of customer experience design principles and the ability to translate user journey requirements into technical solutions.
• Strong knowledge of modern application architectures (microservices, event-driven, API-first), integration frameworks, and cloud technologies.
• Experience with regulatory, security, and compliance requirements in banking environments.
• Excellent communication, stakeholder management, and leadership skills.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Previous experience leading large-scale digital transformation projects in banking.
• Familiarity with CX measurement, analytics, and continuous improvement methodologies.
• Ability to inspire and mentor technical teams, fostering a culture of innovation and excellence.

What Success Looks Like :

• Seamless delivery of optimized user journeys, each setting a new standard for digital banking CX in the region.
• Robust, scalable, and secure architecture supporting both current and future business needs.
• Clear, measurable improvements in customer satisfaction and operational efficiency.
• The bank’s digital solutions recognized as benchmarks for “what good looks like” in the industry.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Consulting and Information Technology

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