Customer Service Representative-Jobs in Vereinigte Arabische Emirate

Job Overview: As a Butler at Anantara Mina Al Arab Ras Al Khaimah Resort, you will be responsible for providing personalized and anticipatory services to our guests, ensuring an unparalleled luxury experience. Your role involves attending to the unique needs and preferences of each guest, creating a seamless and memorable stay.

Key Responsibilities:

1. Personalized Guest Services:
   1. Establish a personal connection with guests, understanding their preferences and anticipating their needs.
   2. Provide a range of personalized services, including unpacking and packing assistance, arranging reservations, and coordinating special requests.
2. Room Preparation:
   1. Ensure that guest rooms are impeccably prepared and maintained according to the highest standards.
   2. Oversee room amenities, ensuring they are customized based on guest preferences.
3. Dining and Beverage Services:
   1. Coordinate in-room dining experiences, including personalized menu recommendations and setup.
   2. Assist with private dining arrangements and special celebrations.
4. Act as a personal concierge, providing information about local attractions, events, and activities.
5. Arrange transportation, tours, and any other services requested by the guest.
6. Communication and Coordination:
   1. Maintain open communication with other departments to ensure seamless service delivery.
   2. Collaborate with housekeeping, kitchen, and front office to fulfill guest requests.
7. Guest Relations:
   1. Establish and maintain strong relationships with guests, ensuring their satisfaction throughout their stay.
   2. Handle any guest concerns or issues with discretion and efficiency.
8. Special Occasions:
   1. Assist in planning and executing special events and celebrations for guests.
   2. Coordinate with other departments to ensure the success of these events.