Customer Service Manager jobs in United Kingdom

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company's Automation Success Platform is powered with specialized AI generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service, and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at

Our Opportunity:

To be effective in the role as a Sales Account Executive, you'll have a proven track record selling complex Enterprise level solutions and thrive in a fast-paced entrepreneurial environment. You are passionate about creating value for your customers and have the courage to ask the right questions critical to your customers' success. You'll identify the right decision-makers and influencers and possess excellent communication skills. You believe in the benefits of Intelligent Automation solutions and have a high level of commitment to delivering on your goals.

Who you'll report to:

You’ll be reporting to the Regional VP Sales

Location: Dubai

You’ll exceed your targets and be successful by:

1. Taking ownership of revenue generation, developing new opportunities, managing pipelines, creating and executing account strategies, and closing enterprise-level deals for new expansion and renewal bookings.
2. Conducting onsite and remote customer meetings to include initial pitch presentations and demos with marketing-qualified leads.
3. Attending tradeshows and other events to develop leads.
4. Conducting standard and custom product demos and answering technical Q&A.
5. Interfacing with client technical teams to present our product architecture, engage in solutions discussions customized to the client, and overcome technical objections if any.
6. Collaborating with our sales engineers to manage and execute Proof of Concept exercises where the sales engineer will go onsite to build a Bot (i.e., process automation) live in front of the client automating one of the clients' processes using their systems in a test environment.
7. Leading RFX responses coordinating with our RFX team, sales engineers, products team, and services team as required.
8. Coordinating closely with technical support, engineering, and service resources to align solution design with the clients' business requirements.
9. Working closely with the key management team to ensure product success and define the future roadmap.

You will be a great fit if you have:

1. Bachelor's degree combined with strong work experience is required. A Master's degree in Computer Science, Computer Engineering, or a related field (or foreign equivalent) is preferred.
2. 8 years of full sales cycle experience in the Computer Software Industry. Preferably includes 1 year of experience with Robotic Process Automation and/or 5 years of experience in related fields of automation technologies.
3. 3 years enterprise account experience selling to healthcare payer or provider customers.
4. Past experience as a sales engineer or in services is a material advantage.
5. Preferred and acceptable levels of experience will be judged based on the combination and relevance of education, training, and experience.
6. Being able to travel 25-50% (when safely able to do so).

You excel in these key competencies:

1. Knowledge of enterprise software architecture and technologies.
2. Knowledge of business process management.
3. Thorough knowledge of consultative selling including prospecting, qualifying, presenting, trial closing, objection handling, and closing.
4. High energy with the ability to excel in an entrepreneurial fast-changing environment.
5. Experience and knowledge of working with channel partners such as Big 4 advisories and leading System Integrators is an advantage.
6. Solid computer knowledge including proficiency with software applications including Salesforce.
7. Demonstrable technical depth with the ability to effectively communicate with both technical and non-technical stakeholders.

Responsibilities

It is a client-facing role that drives growth by positioning Automation Anywhere's solution capabilities as business solutions that directly resonate with client needs in the language of customers.

The Sales Account Manager will take ownership of revenue generation, develop new opportunities, manage pipeline, create and execute account strategies, and close enterprise-level deals.

Achieve maximum sales results through prospecting, networking, and solution-based selling while performing on-premise demonstrations.

Deliver high-quality customer relationships and become your customers' trusted advisor.

Orchestrate cross-functional team members to deliver complete business solutions.

Deliver accurate business metrics, monthly forecasts, commits, and pipeline development reports.

Who You Are

1. 5 years full sales cycle experience.
2. Strong experience selling complex enterprise software solutions (RPA a big plus).
3. Good knowledge of enterprise software architecture and technologies and business process management is an advantage.
4. Possess the intelligence and aptitude to position the benefits of Automation Anywhere's RPA solutions.
5. Advanced knowledge of consultative selling including prospecting, qualifying, presenting, trial closing, objection handling, and closing.
6. A proven track record of meeting or exceeding sales goals.
7. Organized and self-motivated while working independently and in a team to set and achieve goals.
8. High energy with the ability to excel in an entrepreneurial fast-changing environment.
9. Solid computer knowledge including proficiency with software applications including Salesforce.
10. Demonstrable technical depth with the ability to effectively communicate with both technical and non-technical stakeholders.
11. Proficiency in the Arabic Language will be highly desirable for this role.

Why Automation Anywhere

At our company, each person brings their unique talents to work as a team and make a difference. As the leader in Intelligent Automation, we provide a very compelling product where our teams are breaking new ground every day and given an environment to grow their skills and have fun along the way. Our technology is the game-changer and our people give us the edge to better our world and Go be great!!!

We are taking the lead to define the category and create the blueprint to make it successful. This clearly is a once-in-a-lifetime opportunity to make a difference and change the world. We invite you to be a part of this exciting journey.

Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Reasonable adjustments will be made for disabilities where this is practicable. Job descriptions may be amended by Automation Anywhere from time to time as the business needs dictate and the list of responsibilities they set out are not exhaustive. Please note that we use automated decision-making technologies. If you don't want us to do this, please let us know by reaching out to us. You have the right to request a human review of your application.

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All unsolicited resumes submitted to any @automationanywhere email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Required Experience:

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