Team Leader 3 - Concierge - Jumeirah Marsa Al Arab Hotel

DUBAI HOLDING; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the United Arab Emirates seeks an experienced Bell Attendant to join their Concierge team. The ideal candidate will possess strong communication skills and customer service orientation, responsible for greeting guests, assisting with luggage, and ensuring a warm welcoming atmosphere. An attractive tax-free salary and benefits make this role appealing to high performers in the hospitality industry.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Accommodation

Health care package

Life insurance

Qualifications

• Strong communication and interpersonal skills.
• Ability to work flexible hours.
• Ability to lift and move heavy luggage and stand for long periods of time.

Responsibilities

• Open the car door for guests and greet them politely.
• Assist guests with loading and unloading luggage.
• Deliver messages and parcels to guest rooms.
• Identify and assist with security matters.

Skills

Strong communication and interpersonal skills

Customer service orientation

Ability to work flexible hours

Ability to lift and move heavy luggage

Education

Higher Secondary School certificate or Country specific certification

Job description

About Jumeirah and the hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82‑berth superyacht marina, a state‑of‑the‑art spa and fitness centre and a wide range of curated dining experiences. With its avant‑garde superyacht‑inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave‑shaped Jumeirah Beach Hotel and the iconic sail‑inspired Jumeirah Burj Al Arab.

About the Role:

An exciting opportunity has arisen for an experienced Bell Attendant to join the Concierge team at Jumeirah Marsa Al Arab. Your key responsibilities will include:

• Open the car door for all guests arriving or leaving from the main entrance of the property in a polite and courteous manner and greet them with a warm smile to provide warm welcoming to guests on arrival and departure
• Coordinate constantly with the Front Office and Valet to escort guests to their rooms and demonstrate them the room facilities and features
• Assist guests with loading and unloading luggage, as well as transporting and collecting it from the guest room, while ensuring that no luggage or personal items are damaged
• Deliver any messages, parcels, mail, newspapers, and other items as requested to guest room, always verifying the guest’s name and room number to ensure everything is delivered appropriately and on time
• Identify and assist with security matters as a first point of call for guests checking into the SBU to ensure any security risks are minimized
• Perform related tasks and duties as assigned and deemed responsible by management

About you:

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Higher Secondary School certificate or Country specific certification
• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to work flexible hours
• Ability to lift and move heavy luggage and stand for long periods of time

About the Benefits:

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.