Club Lounge Team Leader at InterContinental Dubai Marina Hotel & Residences

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a Club Lounge Team Leader to supervise daily lounge operations, ensuring exceptional guest service. You will lead a dynamic team, manage guest interactions, and uphold high service standards. The ideal candidate has 2 years of experience in a luxury hotel and possesses strong leadership and communication skills. Opportunities for career growth and various benefits are offered.

Benefits

Staff discounts

Mentorship opportunities

Career growth opportunities

Dynamic work environment

Qualifications

• 2 years of experience in Front Office or Guest Relations in a luxury hotel.
• Strong leadership, interpersonal, and communication skills.
• Excellent command of English; additional languages are a plus.

Responsibilities

• Supervise operations of the Club InterContinental Lounge.
• Lead and train the lounge team for exceptional guest experiences.
• Coordinate guest arrivals and special requests.
• Manage lounge cleanliness, ambiance, and inventory.

Skills

Leadership skills

Interpersonal skills

Communication skills

Fluent in English

Knowledge of additional languages

Job description

InterContinental Dubai Marina Hotel & Residences – Club Lounge Team Leader

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as a Club Lounge Team Leader.

InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.

Your role

• Supervise day-to-day operations of the Club InterContinental Lounge, ensuring top-quality service during all meal periods.
• Lead, train, and motivate the lounge team to deliver exceptional guest experiences aligned with InterContinental standards.
• Coordinate with Front Office teams to manage guest arrivals, departures, and special requests.
• Build strong guest relationships, handle feedback gracefully, and ensure VIP and IHG One Rewards members receive personalized attention.
• Liaise with other departments to ensure smooth communication and service consistency.
• Oversee lounge cleanliness, ambiance, and inventory control.
• Manage daily reports, guest preferences, and administrative tasks related to lounge operations.

Why you will love this job

• Work in a dynamic, high-energy environment where no two days are the same.
• Learn new skills, receive mentorship, and have opportunities for career growth.
• Be part of a supportive team that values collaboration and fun.
• Enjoy benefits like staff discounts, and a creative, inspiring workplace.

Ideally, you'll have some or all the following qualifications and experience we're looking for

• Previous experience of 2 year in a Front Office or Guest Relations role within a luxury hotel environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent English; additional languages are an advantage.

What you can expect from us

We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?