Guest Relations Supervisor (Russian Speaker)

AccorHotel; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Ras Al Khaimah is seeking a Guest Relations Supervisor to lead their team. You will ensure exceptional service for all guests, handle VIP arrivals, and monitor satisfaction. The ideal candidate has experience in luxury hospitality, strong leadership abilities, and is fluent in English. This is a full-time position with no remote work option.

Qualifications

• Previous experience in guest relations or front office roles in luxury hotels.
• Strong leadership and team management skills.
• Knowledge of hotel operations and facilities.

Responsibilities

• Supervise the Guest Relations team for exceptional service.
• Handle VIP guest arrivals and special requests.
• Monitor guest satisfaction and resolve complaints.

Skills

Guest service orientation

Leadership skills

Problem-solving

Interpersonal skills

Multitasking

Attention to detail

Conflict resolution

Fluency in English

Additional language (Russian)

Job description

As a Guest Relations Supervisor at Rixos Bab Al Bahr part of the All-Inclusive Collection you will lead the Guest Relations team in delivering exceptional personalized experiences for all guests. You will oversee daily operations mentor team members and ensure that every interaction reflects the bold playful and stylish identity of the Rixos brand.

Key Responsibilities

• Supervise and support the Guest Relations team ensuring seamless service and high standards of guest care.
• Handle VIP and high-profile guest arrivals departures and special requests ensuring a memorable experience.
• Monitor guest satisfaction and proactively address inquiries concerns or complaints to ensure prompt resolution.
• Coordinate with Front office Housekeeping F&B and other departments to provide personalized and seamless guest experiences.
• Assist in training coaching and mentoring Guest Relations Agents to maintain service excellence and professional growth.
• Maintain detailed knowledge of hotel facilities services promotions and local attractions to provide accurate guidance to guests.
• Implement and maintain guest recognition programs loyalty initiatives and special occasion services.
• Oversee guest communication including pre-arrival requests welcome letters and post-departure follow-ups.
• Support scheduling and workflow planning for the Guest Relations team to ensure adequate coverage during peak periods.
• Ensure compliance with health safety and hygiene standards in all guest interactions.
• Maintain accurate records of guest preferences feedback and incidents reporting to management as required.
• Uphold professional appearance grooming standards and the Rixosbrands service philosophy at all times.

Qualifications

• Previous experience in guest relations concierge or front office roles with supervisory experience preferred in luxury hotels or resorts.
• Strong leadership team management and interpersonal skills.
• Exceptional guest service orientation with problem-solving and conflict resolution abilities.
• Excellent communication skills and the ability to anticipate guest needs.
• Knowledge of hotel operations facilities and local attractions.
• Professional appearance confident demeanor and alignment with the Rixosbrand identity.
• Fluency in English; additional languages are highly advantageous.
• Strong organizational multitasking and attention-to-detail skills.
• Ability to work flexible hours including weekends and holidays as required.
• Additional foreign language ( Russian) preferred.

Remote Work

No

Employment Type

Full-time