Customer Service Manager jobs in United Arab Emirates

Role Summary: We are looking for a Key Account Manager to join our team and be part of our growth. If you\'re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

• Key responsible for growing their Key Accounts portfolio and driving these partners to become generators of revenue.
• Optimize Key Account performance and ensure their engagement and satisfaction. Conduct regular business reviews so that Key stakeholders have full visibility of their performance.
• Identify revenue opportunities.
• Drive growth and make Key Accounts act as customer acquisition for the Q-commerce Local Shops business.
• Build weekly/monthly reports track & communicate performance data.
• Establish build and maintain strong relationships.
• Understand marketing calendars for brands strategize plan & execute regional campaigns supported by our key partners.
• Build visibility internally and externally via deep data analysis & cross-functional business reviews.
• Identify industry trends.
• Work to define projects processes solutions systems that help Talabat and key partners meet their objectives.
• Work closely with the Ops manager to identify and resolve commercial gaps and opportunities that either increase revenue or optimizes operations (e.g., optimize service and/or expenses).
• Business Driver for the growth of Key Accounts in Non Food Vertical.
• Responsible for the relationship with the Key Account Vendors.
• Accountable for: Right Assortment; Healthy Orders; GMV Growth.
• Service quality needs to be consistent for all the brands across all locations.
• Maintain continuous business relationships with Key Vendors.
• Provide excellent service and support in order to build a strong relationship and resolve operational issues between vendors and the company.
• Maintain regular relationships with various stakeholders from the brand.
• Provide quarterly reviews to partners to showcase areas of growth and areas of potential improvement.
• Provide and maintain high service levels to the brands to ensure a seamless experience for both customers and partners.
• Work internally with the various departments to ensure all requirements of the brand are met.
• Update and maintain a track record of all activities related to the brand on Salesforce.

• Bachelor\'s degree in any discipline
• From 3-5 years of experience holding the same title or relevant
• Able to analyse data and sales statistics and curate a solution
• Excellent communication and negotiation skills
• Customer oriented
• Experience in managing brands within pharmacy health & beauty is essential
• Able to travel across as required.

No

Full-time