Customer Service Manager jobs in United States

Our Client is the largest licensed on / off-ramp platform for stablecoins in Africa. They are dedicated to offering innovative solutions in the African stablecoins space. Our client is committed to making stablecoins accessible and understandable for everyone, providing their customers with secure and user-friendly platforms for their financial transactions.

Full time / Permanent

Fully Remote

• Bachelor’s Degree
• 3-5 years of experience in Business Development or Head of Sales role
• Prior work experience in Africa is required
• Experience in full-cycle B2B sales process, including onboarding and integration, and partnership management on live accounts.
• Strong ability to close deals
• Ability to adapt quickly, make tough decisions, and influence broadly across the organization
• Thorough understanding of the FinTech / Cryptocurrency space
• Detailed knowledge of B2B discipline, outgoing client management, solid B2B Sales experience, and third-party distribution channel management
• Experience in sales and business development for the FinTech industry, including API solutions sales to affinity partners
• Ability to collaborate with the product team to promote API adoption
• Ensure compliance of solutions with policies and security standards
• Act as a technical liaison between B2B, service engineering, and business teams
• Adept at building growth-driving solutions
• Combine industry knowledge, strategic thinking, and customer focus to improve performance
• Operate comfortably in a culture of transparency and no politics

• Acquire new business and partners through prospecting, qualifying, and negotiations
• Identify target clients and segments for the platform
• Generate and manage new partnerships from start to execution, including contract negotiations
• Conduct quarterly reviews with senior leadership and promote partnerships
• Manage partner relationships and report weekly on pipeline
• Visit partners, customers, prospects; attend events and exhibitions
• Achieve or surpass revenue targets
• Negotiate business terms and contracts with strategic partners, coordinating with legal, marketing, and administration teams
• Drive new business revenues from financial institutions and affinity markets
• Identify and develop product offerings to meet client needs
• Regularly review partnerships with leadership to ensure success and resource allocation