Team Leader, Airport Services

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel management company in Dubai is seeking a Team Leader for Airport Services. The ideal candidate will engage with diverse guests and ensure their needs are met with warmth and efficiency. Responsibilities include maintaining communication with guests and team members. The role requires a minimum of two years in a customer service position and emphasizes personal development within luxury hospitality.

Benefits

Competitive tax-free salary

Generous food and beverage privileges

Comprehensive health insurance

Annual flights home

Life insurance

Incentive programme

Qualifications

• Minimum of two years experience in customer service or similar role.
• Ability to engage with multiple nationalities.
• Willingness to learn and develop within the resort.

Responsibilities

• Act as the first point of contact for guests.
• Maintain effective communication with guests and internal departments.
• Ensure a positive environment while working with the team.

Skills

Customer service experience

Multilingual abilities

Strong work ethics

Job description

Team Leader, Airport Services (18010)

Atlantis Dubai is part of Kerzner International, and home to two extraordinary resorts: the world-renowned Atlantis, The Palm and the ultra-luxury Atlantis The Royal. Together, they represent world-class service, bold innovation, and unforgettable experiences brought to life.

With over 6,000 colleagues from 129 nationalities, Atlantis Dubai operates as one team, with many departments and back‑of‑house functions seamlessly supporting both resorts. Across every role and department, our shared purpose is the same: to create amazing experiences and everlasting memories – not only for our guests, but for our colleagues too.

About The Role

Are you passionate about engaging and helping multiple nationalities daily? Can you keep a smile while handling large volume? Do you thrive on creating amazing experiences for guests? If you are, Atlantis Dubai is looking for someone like you!

As Team Leader, Airport Services, you will be the first point of contact with all guests from Atlantis Dubai, One&Only Resorts and Siro across Dubai. You will ensure that all needs are met and that guests are assisted in a warm and personalized manner. You will keep a high energy and positive environment while working with a great team, maintain an efficient and effective flow of information with the guest and all internal departments, and ensure that team members are fully aware of the operating procedures.

About You

An ideal candidate will have a minimum of two years’ experience in the same role or a customer service position. You will have a strong work ethics and desire to continuously learn and develop at our resort. An additional language such as Arabic, Chinese, Italian, Spanish, French or German is advantageous.

We offer a competitive, tax‑free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive programme, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world‑class training, career mobility, and internal growth opportunities across the Kerzner portfolio – making this an ideal environment for ambitious individuals seeking a long‑term, fulfilling career in luxury hospitality. Join the A‑Team and discover the extraordinary.