Team Leader Telecom

Sharaf DG LLC; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A telecommunications company in Dubai is seeking a Sales Executive to promote and sell customized Etisalat plans to businesses and government entities. The role requires strong customer service skills, a proven B2B sales background, and the ability to handle regulatory audits. Candidates should possess 3-5 years of experience in a similar role and a Bachelor's degree is preferred. Incentives included with a salary of 4850 AED gross.

Qualifications

• 3 - 5 years of experience in a similar role.
• Proficiency in selling GSM connections.
• Valid driver's license and willingness to travel frequently.

Responsibilities

• Promote and sell Etisalat plans to customers.
• Ensure exceptional customer service.
• Identify opportunities for upselling and cross-selling.

Skills

Customer Focus

Result Orientation

Teamwork

Communication

Negotiation Skills

MS Excel

Education

Graduation or Diploma

Bachelor's degree in Business or Marketing

Job description

• Promote and sell Etisalat plans tailored to businesses institutions government entities and Emirati customers.
• Provide detailed information about plan features benefits and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service handling and resolving customer concerns promptly and professionally.
• Meet quality Key Performance Indicators (KPIs) related to customer service such as response time resolution time and customer satisfaction scores.
• Collaborate with audit teams during Internal & external audits ensuring compliance with industry regulations.
• Handling of Telecommunications Regulatory Authority (TRA) audits ensuring compliance with relevant regulations.
• Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
• Achievement of individual sales and productivity targets.
• Providing Solutions to Customers Queries/Requirements.
• Thorough knowledge of products in his department.
• Oversee day-to-day operation.
• Create a healthy and motivating work environment and atmosphere.
• Listen to team members feedback and resolve any issues or conflicts.
• Motivating the team to achieve organizational goals.
• Delegating tasks to team members.

Requirements

Experience (Yrs & Field) : 3 - 5 years of experience in similar role

Educational Qualification : Graduation or Diploma or an equivalent qualification

Below 35 years.

Immediate Joining on or before 20th September 24.

Salary - 4850

/- AED(Gross allowance) Incentives

Skills & Abilities

Customer Focus Result Orientation Teamwork Communication. Arabic knowledge is an advantage. Good PC skills especially MS Excel Confidence and skillful negotiating skills.

Required Skills

Qualifications: Bachelors degree in Business Marketing or a related field (preferred but not mandatory). 1-3 years of experience in outdoor or B2B sales. Proficiency in selling GSM connections (Postpaid Fiber and Business On). Valid drivers license and willingness to travel frequently Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication negotiation and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated goal-oriented and able to work independently. Ability to thrive in a fast-paced and competitive environment.

Required Education

Graduate