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Job summary
A luxury hotel in Dubai is seeking a service supervisor to oversee staff and ensure top-notch guest service. Candidates should have a hotel school diploma and at least 2 years of experience in a 5-star environment. Responsibilities include supervising the team, ensuring standards are met, and handling cash procedures. Flexibility and the ability to work under pressure are essential for success in this role.
Qualifications
- Minimum 2 years experience in a multicultural/5-star hotel.
- Experience in food and beverage or events.
- Ability to manage luxury guest volumes.
Responsibilities
- Supervise the service staff team.
- Ensure standards are met 100% of the time.
- Handle cash and credit card procedures.
Skills
Education
Main Duties / Responsibilities :
- Supervise the service staff team
- Ensure the standards are plied with 100% of the guest 100% of the time.
- Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
- Offer guests an enjoyable, expertly served beverage / dining experience for all events.
- Anticipate and service of guests' requirements before requests is necessary.
- Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
- Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
- Ensuring all set up’s and mise en place is set for the next day’s events.
- Ensure all areas, stores and back areas are always kept clean and tidy.
- Handle cash and credit card procedures according to the guidelines of the accounting department.
- Basic hotel school diploma
- 2 year minimum experience working in a multicultural / 5 star hotel environment.
- Multi skilled.
- Experience in food and beverage or event field.
- Speed and accuracy. (able to manage last minute activities)
- Ability to handle luxury guest volumes on a daily basis.
- Should be able to work under pressure in a customer service environment.
- Must be flexible and ability to work long hours.
- Creative and positive mind set.
- Worked in different cultural environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.