Operations Supervisor - UAE National

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce leader in Dubai is seeking an Operations Supervisor to oversee shift management in their fulfillment centers. Responsibilities include ensuring safety and customer service quality, managing and training associates, and optimizing logistics processes. The ideal candidate should have a high school certification and experience in team management, with a focus on safety and performance metrics. This role offers a dynamic work environment with challenges each day.

Qualifications

• UAE National with family book.
• Experience managing teams is preferred.
• Experience with planning, performance metrics, and process improvement is a plus.

Responsibilities

• Create a safe working environment by identifying safety opportunities.
• Manage and train Associates to deliver best customer service.
• Ensure fulfillment of customer orders per quality and safety guidelines.
• Provide shift-related information to management and operators.
• Adjust labor allocation throughout shifts to meet forecasts.
• Engage with other departments to address performance issues.
• Solve logistics challenges through data analysis and process optimization.

Skills

Team management

Safety awareness

Data analysis

Process optimization

Education

High school certificate or equivalent

Job description

Description

We’re expanding our team within Amazon Operations! If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for you.

You will oversee the shift management in one of our first mile fulfillment centers, middle mile sortation centers or final mile delivery stations. Our Operations Supervisors drive the pulse of our operations on the ground and play a key role in getting our customers’ orders out to them in every step of the chain.

This is a varied, challenging role and every day is different!

Key job responsibilities

You will…

• Create and cultivate a safe working environment by identifying safety opportunities across your work area

• Manage and train our Associates to help deliver the best service for our customers

• Ensure that customer orders are fulfilled in line with quality and safety guidelines

• Continuously provide critical shift related information to frontline management and operators

• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts

• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training

• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization

Basic Qualifications

High school certificate or equivalent

UAE National with family book

Preferred Qualifications

Experience managing teams

Experience with planning, performance metrics, and process improvement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.